email troubles

[frylock]

CNAME troubles

I need to be able to setup CNAME records to point to another IP address. In the Server/DNS area it won't allow me to enter that nor in the domain/DNS area.

I need to create CNAME mail.customerdomain --> pop.server.net etc.

Where do I do this?

Thanks.
Fry

 

[sergius]

frylock,

Plesk does not allow to create CNAME bacause A record with the same argument. Please be sure that A record mail.customerdomain does not exist.

 

[frylock]

How do you get emails working through outlook. We need the capability to map mail.domain name to pop.XXX.net for Outlook.

thanks!

 

[sergius]

Originally posted by frylock
We need the capability to map mail.domain name to pop.XXX.net for Outlook.

You should
1. rename A record mail.domain to mx1.domain
2. change mail.domain to mx1.domain for MX record
3. create your CNAME mail.domain

 

[frylock]

This is a little confusing to me and I really do appreciate your help. I don't feel comfortable with changing these and messing up everything. Can you clarify your reply. THANK YOU!

<domain>. --------NS--------- ns.<domain>.
<domain>. ---------A ---------<ip>
<domain>. ---------MX --(10)-- mail.<domain>.
<ip> / 24 ---------PTR -----<domain>.
ftp.<domain>. ----CNAME ----<domain>.
mail.<domain>.------ A -----<ip>
ns.<domain>. -------A -----<ip>
webmail.<domain>.-- A-- ---<ip>

 

[sergius]

<domain>. --------NS--------- ns.<domain>.
<domain>. ---------A ---------<ip>
<domain>. ---------MX --(10)-- mx1.<domain>.
<ip> / 24 ---------PTR -----<domain>.
ftp.<domain>. ----CNAME ----<domain>.
mail.<domain>. ----CNAME ----pop.server.net.
mx1.<domain>.------ A -----<ip>
ns.<domain>. -------A -----<ip>
webmail.<domain>.-- A-- ---<ip>

 

[frylock]

Ok. Thanks.

I'm having trouble with this line:
mail.<domain>. ----CNAME ----pop.server.net.

I'm changing it to a CNAME record. It asks for two things:

Enter domain name
Enter a canonical name *

It won't let me enter pop.secure.net


This is what I have so far:

<domain>. -------------NS -------------ns.<domain>.
<domain>. -------------A -------------<ip>
<domain>. -------------MX (10) -------------mx1.<domain>.
<ip> / 24 -------------PTR ------------- <domain>.
ftp.<domain>. -------------CNAME ------------- <domain>.
mail.<domain>. -------------A -------------<ip>
mx1.<domain>. -------------A -------------<ip>
ns.<domain>. -------------A -------------<ip>
webmail.<domain>. -------------A -------------<ip>

Thanks again for your help.
Fry

 

[sergius]

Please try to do followings:

1. click on mail.<domain>.------ A -----<ip>
2. select CNAME record type
3. type "mail" in field "domain name"
4. type "pop.server.net" in field "canonical name"
5. please OK

If error will occur then please share it here.

 

[frylock]

ok. That worked! Obviously I did something wrong.


I'm still unable to receive email through outlook though.
I'm using pop3: mail.domain.com and smtp: mail.domain.com

Any thoughts? I would really appreciate it.

Fry

 

[kpisman]

Hi, have you talked about that with your system administrator, if all that takes place at your work ?
Really i curious why such strange configuration of outlook is requred ?
Normally outlook will eat even ip address (what itself is bad, but working). Ary you shure that login names, and passwords are correct? Note, that Plesk may force username to be "user@domain", wiht @ and full domain name (something.com and not mail.something.com).