Username: Peter Debik
TITLE
Enabled spell checking in Roundcube causes slow response and false positive error messages on sending mails
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
CentOS 7.9, Plesk Obsidian 18.0.38 #2
PROBLEM DESCRIPTION
When a customer enables the "spell checking" option in Roundcube and then tries to send mails:
- The mail is sent after a few seconds (according to the mail log)
- Roundcube keeps waiting and continues to display a waiting message
- After approximately a minute, Roundcube responds that the mail could not be sent (which is incorrect, because it was sent).
- In /var/log/plesk-roundcube/errors an error is logged similar to this:
[02-Sep-2021 20:43:28 UTC] PHP Warning: fsockopen(): unable to connect to ssl://spell.roundcube.net:443 (operation pending) in /usr/share/psa-roundcube/program/lib/Roundcube/spellchecker/googie.php on line 87
STEPS TO REPRODUCE
1) Enable "spell checking" in the Roundcube configuration of any mailbox.
2) Send an email from Roundcube.
ACTUAL RESULT
As described in "problem description" section.
EXPECTED RESULT
No wait, no errors with spell checking.
ANY ADDITIONAL INFORMATION
I think I remember that I came across forum entries that discussed the same topic many years ago and the the suggested solution was to switch the spell checking service, because https://spell.roundcube.net is simply not available any more. However, I was unable to find these forum entries and also was unable to find a source that explains what other service to use and how to implement that in the Plesk environment. Maybe a developer knows more about this?
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Help with sorting out
TITLE
Enabled spell checking in Roundcube causes slow response and false positive error messages on sending mails
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
CentOS 7.9, Plesk Obsidian 18.0.38 #2
PROBLEM DESCRIPTION
When a customer enables the "spell checking" option in Roundcube and then tries to send mails:
- The mail is sent after a few seconds (according to the mail log)
- Roundcube keeps waiting and continues to display a waiting message
- After approximately a minute, Roundcube responds that the mail could not be sent (which is incorrect, because it was sent).
- In /var/log/plesk-roundcube/errors an error is logged similar to this:
[02-Sep-2021 20:43:28 UTC] PHP Warning: fsockopen(): unable to connect to ssl://spell.roundcube.net:443 (operation pending) in /usr/share/psa-roundcube/program/lib/Roundcube/spellchecker/googie.php on line 87
STEPS TO REPRODUCE
1) Enable "spell checking" in the Roundcube configuration of any mailbox.
2) Send an email from Roundcube.
ACTUAL RESULT
As described in "problem description" section.
EXPECTED RESULT
No wait, no errors with spell checking.
ANY ADDITIONAL INFORMATION
I think I remember that I came across forum entries that discussed the same topic many years ago and the the suggested solution was to switch the spell checking service, because https://spell.roundcube.net is simply not available any more. However, I was unable to find these forum entries and also was unable to find a source that explains what other service to use and how to implement that in the Plesk environment. Maybe a developer knows more about this?
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Help with sorting out