Error creating domains

[dvparejaII]

Error creating domains (SOLVED)

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk version: 10.4.4
CentOS 6 64bits
Apache version: Apache/2.2.15 (Unix)
PHP version: 5.3.10 (cli) (built: Feb 3 2012 08:17:28)
MySQL: 5.5.21-cll MySQL Community Server (GPL)

PROBLEM DESCRIPTION AND STEPS TO REPRODUCE
When a client logs into their plesk and tries to create a domain (or subdomain or change the name of a domain) they
get the following error

ACTUAL RESULT
Error: Unable to determine preferred php handler

EXPECTED RESULT
Create Domain

ANY ADDITIONAL INFORMATION
The error is client wide.
The apache log file shows:
[Wed Mar 07 18:37:19 2012] [notice] caught SIGTERM, shutting down
[Wed Mar 07 18:37:20 2012] [notice] suEXEC mechanism enabled (wrapper: /usr/sbin/suexec)
[Wed Mar 07 18:37:20 2012] [warn] No JkShmFile defined in httpd.conf. Using default /etc/httpd/logs/jk-runtime-status
[Wed Mar 07 18:37:20 2012] [notice] Digest: generating secret for digest authentication ...
[Wed Mar 07 18:37:20 2012] [notice] Digest: done
[Wed Mar 07 18:37:20 2012] [warn] No JkShmFile defined in httpd.conf. Using default /etc/httpd/logs/jk-runtime-status
[Wed Mar 07 18:37:20 2012] [notice] Apache/2.2.15 (Unix) DAV/2 mod_fcgid/2.3.6 mod_jk/1.2.31 mod_ssl/2.2.15 OpenSSL/1.0.0-fips configured -- resuming normal operations

/var/log/sw-cp-server/error_log

2012-03-07 20:33:40: (mod_fastcgi.c.2588) FastCGI-stderr: PleskFatalException: Unable to determine preferred php ha
ndler
file: /usr/local/psa/admin/plib/Hosting/Options/Availability.php
line: 121
code: 0
trace: #0 /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Hosting.php(753): Hosting_Options_Availabil
ity->getPreferredPhpHandler()
#1 /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Hosting.php(714): Smb_Plesk_Bridge_Hosting::getAva
ilableHostingOptions(Object(Db_Table_Row_ServiceNode))
#2 /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Hosting.php(692): Smb_Plesk_Bridge_Hosting->_creat
eHostingForAdditionalDomain(Object(Webspace), 'pcimysite.net')
#3 /usr/local/psa/admin/smb/application/library/Smb/Plesk/Bridge/Domain.php(737): Smb_Plesk_Bridge_Hosting->setupAd
ditionalDomain(Object(Webspace), 'pcimysite.net')
#4 /usr/local/psa/admin/smb/application/library/Smb/Form/Final/Web/AddDomain.php(95): Smb_Plesk_Bridge_Domain::crea
teAdditionalDomain(Object(Webspace), 'pcimysite.net', 'master', Array, 0)
#5 /usr/local/psa/admin/smb/application/controllers/WebController.php(127): Smb_Form_Final_Web_AddDomain->processFo
rm()
#6 /usr/local/psa/admin/plib/Zend/Controller/Action.php(513): WebController->addDomainAction()
#7 /usr/local/psa/admin/plib/Zend/Controller/Dispatcher/Standard.php(295): Zend_Controller_Action->dispatch('addDom
ainAction')
#8 /usr/local/psa/admin/plib/Zend/Controller/Front.php(954): Zend_Controller_Dispatcher_Standard->dispatch(Object(Z
end_Controller_Request_Http), Object(Zend_Controller_Response_Http))
#9 /usr/local/psa/admin/smb/application/library/Smb/Application/Web.php(48): Zend_Controller_Front->dispatch(NULL)
#10 /usr/local/psa/admin/smb/application/public/index.php(15): Smb_Application_Web->run()
#11 {main}


2012-03-07T20:33:52+01:00 ERR (3): Unable to determine preferred php handler

However when I login as admin every works correctly.

Thanks for your help

SOLUTION

Thanks to Parallels for their invaluable help (irony)

1. Switch off VPS-Optimized
2. Clean at tables dns_recs and domains for erroneous alias entries as per found in psa database. (not necessary but recommended if you know what you're doing).

Good Luck !

 

[HestonK]

I also have this exact same error - although everything works fine via the administrator account