Resolved error plesk core

[jfvdvelden]

how can i solve this?

plesk-config-troubleshooter-17.0.17-cos6.build1700161028.14.x86_64 has missing requires of plesk-core >= ('0', '17.0.17', None)

plesk-config-troubleshooter-17.0.17-cos6.build1700161028.14.x86_64 has missing requires of plesk-mysql-server >= ('0', '17.0.17', None)

?

 

[UFHH01]

Hi jfvdvelden,

according to your previous errors/issues/problems and misconfigurations with your MySQL - server ( => https://talk.plesk.com/threads/config-check-plesk.340101/ + https://talk.plesk.com/threads/messs-after-update.340095/ ), pls. consider to contact the Plesk support directly, because you seem to have messed up your system/server more than you report.

Pls. visit :

=> https://www.plesk.com/contact-us/support/
=> https://cscontact.plesk.com/form/32/?Product=Plesk​

 

[jfvdvelden]

Hi jfvdvelden,

according to your previous errors/issues/problems and misconfigurations with your MySQL - server ( => https://talk.plesk.com/threads/config-check-plesk.340101/ + https://talk.plesk.com/threads/messs-after-update.340095/ ), pls. consider to contact the Plesk support directly, because you seem to have messed up your system/server more than you report.

Pls. visit :

=> https://www.plesk.com/contact-us/support/
=> https://cscontact.plesk.com/form/32/?Product=Plesk​

Thank you for your reply.. I tried at the desk of plesk. But they send me to the reseller of the license And they looked and looked and looked and seem not Having the knowledge. And said to solve it myself.

 

[UFHH01]

But they send me to the reseller of the license And they looked and looked and looked and seem not Having the knowledge. And said to solve it myself.

Consider to use this special Plesk - support - feature:

I’m glad to announce that we have launched the paid support subscription.
This is a solution for known issue when partners cannot provide Plesk support to their own customers for some reasons.
Now Partners’ customers can get the support service from Plesk team directly.
This is a monthly subscription which costs $10 per month and includes free first-month service.

Next KB article describes how to purchase the support subscription: https://kb.plesk.com/en/129781

Note: The support service is still free for those who purchased the license in Plesk online store.

Ø The $10/m is charged per ticket created or will it remain $10/m regardless of the number of tickets?

Unlimited support included.


Ø Does this $10 allow the partners customer to access Plesk support 24/7 or only during NSK office hours?

24/7


Ø How do we manage resellers?

No changes, if the reseller is a partner, they have unlimited support on 24/7 basis. However reseller will be first level of contact for his end customer.

No discount. This is unlimited subscription.

A service request in meaning to perform a migration/upgrade/installation/resolve not Plesk-related issue is not included to scope of the support subscription. However, we can do it as Professional Service.

 

[jfvdvelden]

Thank you for the tip.
Its a shame that i have to pay the reseller each month an amount and can't give me solution wen i got a problem. I'm know here customer for +/- 5 years and this it the first time i got a big issue. Know i have to buy extra support with outsourcing at plesk service it selfs.

Maybe is Plesk not the solution for everybody and not the right product for me. I was browsing around the last days and found i wasn't the only one with this problem. I don't do anything else on this system but only follow Plesk instructions or Plesk KB. This because to be careful to receive problems like this. Wen a reseller only check outs log files and restart only http and Nginx, then your not the right person to work in the back office of this company.

He ask Lettery to me " what do you think whats the problem?" this after i wrote the ticket with the issue and together with the links a had done. If i knew the problem i could solve it. Here for we got a realy big KB of plesk.