Error Removing Customer [10.4.4]

[Powie]

I have an problem removing a customer. If i try to remove the customer, i got the following error message:



If i try to remove the related domain at console this happens:


PleskUtilException: '/opt/psa/admin/bin/tomcatmng' '--remove-service' '--vhost-name=hoepfel-daemmtechnik.de' failed with code 1.

stdout:
Tomcat is not installed: Unable to find tomcat server config /usr/share/tomcat5.5//conf/server.xml


stderr:

file: /opt/psa/admin/plib/Service/Agent/Transport/Local/Exec.php
line: 98
code: 0
trace: #0 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(58): Service_Agent_Transport_Local_Exec->process(0, Object(Service_Agen t_Command_Exec), Object(Service_Agent_Log), Object(Service_Agent_Transport_LocalTransaction))
#1 /opt/psa/admin/plib/Service/Agent/Transport/Local.php(24): Service_Agent_Transport_Local->_command(0, Object(Service_Agent_Command_E xec), Object(Service_Agent_Transport_LocalTransaction), Object(Service_Agent_Log))
#2 /opt/psa/admin/plib/Service/Agent.php(133): Service_Agent_Transport_Local->process('b607347f46bacec...', Array, Object(Service_Agent _Log))
#3 /opt/psa/admin/plib/Service/AbstractMng.php(32): Service_Agent->commit()
#4 /opt/psa/admin/plib/Service/AbstractMng.php(26): Service_AbstractMng->commit()
#5 /opt/psa/admin/plib/Service/TomcatMng.php(166): Service_AbstractMng->_exec('tomcatmng', Array, NULL, NULL)
#6 /opt/psa/admin/plib/Service/TomcatMng.php(62): Service_TomcatMng->_exec('remove-service', Array)
#7 /opt/psa/admin/plib/class.DSTomcat.php(207): Service_TomcatMng->remove_service('hoepfel-daemmte...')
#8 /opt/psa/admin/plib/PhDomainBase.php(135): DSTomcat->delete()
#9 /opt/psa/admin/plib/PhDomain.php(160): PhDomainBase->removeTomcatService()
#10 /opt/psa/admin/plib/BsDomain.php(602): PhDomain->reset(true, false)
#11 /opt/psa/admin/plib/BsDomain.php(558): BsDomain->reset()
#12 /opt/psa/admin/plib/Webspace.php(835): BsDomain->delete()
#13 /opt/psa/admin/plib/api-common/AbstractCuDomain.php(1179): Webspace->delete()
#14 /opt/psa/admin/plib/api-common/cuDomain.php(179): AbstractCuDomain->cmdRemove('hoepfel-daemmte...')
#15 /opt/psa/admin/plib/api-common/cuDomain.php(105): cuDomain->_processDomainNameCmd('remove', 'hoepfel-daemmte...')
#16 /opt/psa/admin/plib/api-common/AbstractCuExecutor.php(21): cuDomain->__construct()
#17 /opt/psa/admin/plib/api-common/CuExecutor.php(29): AbstractCuExecutor->_execUtil('cuDomain', NULL)
#18 /opt/psa/admin/plib/api-cli/CliUtilityRunner.php(18): CuExecutor->run()
#19 /opt/psa/admin/plib/api-cli/CliUtilityRunner.php(43): CliUtilityRunner->run()
#20 /opt/psa/admin/plib/api-cli/domain.php(4): require_once('/opt/psa/admin/...')
#21 {main}

PleskUtilException:
file: /opt/psa/admin/plib/Service/AbstractMng.php
line: 34
code: 0
trace: #0 /opt/psa/admin/plib/Service/AbstractMng.php(26): Service_AbstractMng->commit()
#1 /opt/psa/admin/plib/Service/TomcatMng.php(166): Service_AbstractMng->_exec('tomcatmng', Array, NULL, NULL)
#2 /opt/psa/admin/plib/Service/TomcatMng.php(62): Service_TomcatMng->_exec('remove-service', Array)
#3 /opt/psa/admin/plib/class.DSTomcat.php(207): Service_TomcatMng->remove_service('hoepfel-daemmte...')
#4 /opt/psa/admin/plib/PhDomainBase.php(135): DSTomcat->delete()
#5 /opt/psa/admin/plib/PhDomain.php(160): PhDomainBase->removeTomcatService()
#6 /opt/psa/admin/plib/BsDomain.php(602): PhDomain->reset(true, false)
#7 /opt/psa/admin/plib/BsDomain.php(558): BsDomain->reset()
#8 /opt/psa/admin/plib/Webspace.php(835): BsDomain->delete()
#9 /opt/psa/admin/plib/api-common/AbstractCuDomain.php(1179): Webspace->delete()
#10 /opt/psa/admin/plib/api-common/cuDomain.php(179): AbstractCuDomain->cmdRemove('hoepfel-daemmte...')
#11 /opt/psa/admin/plib/api-common/cuDomain.php(105): cuDomain->_processDomainNameCmd('remove', 'hoepfel-daemmte...')
#12 /opt/psa/admin/plib/api-common/AbstractCuExecutor.php(21): cuDomain->__construct()
#13 /opt/psa/admin/plib/api-common/CuExecutor.php(29): AbstractCuExecutor->_execUtil('cuDomain', NULL)
#14 /opt/psa/admin/plib/api-cli/CliUtilityRunner.php(18): CuExecutor->run()
#15 /opt/psa/admin/plib/api-cli/CliUtilityRunner.php(43): CliUtilityRunner->run()
#16 /opt/psa/admin/plib/api-cli/domain.php(4): require_once('/opt/psa/admin/...')
#17 {main}


how to solve?

 

[IgorG]

Looks like Tomcat is misconfigured there. Try to create /usr/share/tomcat5.5/conf/server.xml at least or rebuild Tomcat configuration.

 

[Powie]

Hmm.. it seems that only tomcat 5 was installed but plesk tryed to find tomcat 5.5.

apt-get install tomcat5.5 -> installed

Now the customer could be removed...

thx