Error Retreiving / Adding Licence

[Skewk]

Hello.
I've got plesk web host edition.
When trying to update my licence (which is valid as per odin.com) - either by 'retreive keys' or 'manually upload' - I encounter issues.

1. Via "Retreive Keys"
Error: ERROR: Call to a member function getWebServerPackage() on a non-object (class.ServiceControl.php:76)

The KB refers to this specific error, in relation to HTTPD. The suggested SQL query is successful (ie, the record exists) - so it's something else.

2. Via 'Upload key'
Site 'blank pages' (presumably a PHP error)

Was unable to report this as a bug (no support credits, yay..)

Any help would be greatly appreciated!
Thanks!

 

[IgorG]

If this KB article didn't help I can only recommend to create a request to support team to do in-depth investigation to find the reason and to fix it. Please create a ticket to support at https://www.odin.com/support/request/ .
You may have free support, please check what kind of Plesk license you use for available support options at http://kb.odin.com/en/121580 .
If there’s no free support in your case, you can order Plesk per-incident support at http://www.odin.com/support/buy-support/ Support team will contact you as soon as purchase is processed, and they will do the best to resolve it.
If it is found that your problem was caused by product bug w/o available solution or workaround from Parallels, then your purchase will be re-funded.