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Error Unsuspending User

G

GOT-Jon

New Pleskian
We have a user that got suspended due to an expiration date. He has paid his bill and we are trying to unsuspend him, however, we are getting an error I have never seen before:

Error: The client account is still suspended for the following reason: i_client_off_backup_restore

Given the error, I looked at the client backup manager, and under pending tasks, he shows a backup task running that was started 20 days ago. However, no such process is running and the server has been rebooted since then.

How would I go about unsuspending this user?
 
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