• Debian 11 is approaching its end-of-life (vendor EOL date - August 31, 2026). Plesk Obsidian 18.0.80 will be the last release to support it.
    If you are running Plesk Obsidian on Debian 11, we recommend you upgrade those servers to Debian 12 using our dist-upgrade tool.
  • We plan to deprecate and remove the support for XML RPC protocol versions earlier than 1.6.9.1 in Plesk Obsidian 18.0.82. We strongly recommend that you update all existing integrations using earlier versions of the XML RPC protocol to comply with the version 1.6.9.1 specification.

Error Unsuspending User

GOT-Jon

New Pleskian
We have a user that got suspended due to an expiration date. He has paid his bill and we are trying to unsuspend him, however, we are getting an error I have never seen before:

Error: The client account is still suspended for the following reason: i_client_off_backup_restore

Given the error, I looked at the client backup manager, and under pending tasks, he shows a backup task running that was started 20 days ago. However, no such process is running and the server has been rebooted since then.

How would I go about unsuspending this user?
 
Back
Top