Error: URL cannot be resolved: check your DNS settings

[Simon Halford]

I have installed sitebuilder which I purchased yesterday. But when I try to setup the admin section in Plesk panel I am unable to do anything as all I get is this error.

Error: URL cannot be resolved: check your DNS settings. URL sitebuilder.myserver domain.net must resolve in IP address of the server with installed SiteBuilder.

I have tried entering the dns records in plesk panel but this has not fixed the issue.

The sitebuilder config file is this.

;; Automatically generated, do not change

[database]
adapter = PDO_MYSQL
dbname = sitebuilder3
emulate_prepares = 0
host = localhost
password = f75fb6738ae897e43317c231e052ee71
port = 3306
username = sitebuilder_db

[general]
allow_trial_sites = on
allow_unsupported_browsers = off
application_url = "http://sitebuilder.myserver domain.net:80"
db_sessions = on
fallback_locale = en_US
preloader = on
remote_admin = on
session_life_time = 86400
use_rewrite = on
vz = 0

[help]

[internal]
enable_ssl = 0
ext_ip = localhost
httpd_owner = "apache:apache"
httpd_port = 80
phpcgi_path = /opt/php52/cgi-bin/php5
phpcli_path = /opt/php52/bin/php5
sb_host_ip = server IP address
sb_hostname = sitebuilder.myserver domain.net

[log]
security_log_level = 2
system_log_level = 2

[modulesPath]
attachments_folder = attachments
publish_modules_config = config.php
publish_modules_data_folder = data
publish_modules_settings = settings
publish_modules_settings_attachments = attachments
publish_modules_storage_attachments = attachments
publish_modules_storage_folder = storage
publish_modules_tmp_path = tmp
publish_site_api = api.php
publish_site_password = pwd.php

[path]
backup = backups
fonts = resources/fonts
htdocs = htdocs
include = include
locale = resources/locale
logos = htdocs/images/logos
modules_htdocs = htdocs/modules
publish_modules = resources/modules
publish_modules_include = resources/modules/include
publish_modules_resources = resources/modules/resources
resources = resources
sites = htdocs/sites
skins = htdocs/skins
sql = resources/sql
styles = resources/styles
templates = htdocs/templates
tmp = tmp
tmp_htdocs = htdocs/tmp
utils = utils
wsdl = resources/wsdl

logos = /images/logos modules_ht...es templates = /templates tmp_htdocs = /tmp

 

[Simon Halford]

Please not I have removed the domain and ip address from the config file, but they are both the same in plesk and sitebuilder config file.

 

[Simon Halford]

Ok got passed the first error

Ok I got passed the first error by adding the domain name of the server, which the server provider provides in to Plesk Panel domains (which I don't normally do as the server provider issues it as standard) and then adding the dns record for sitebuilder.domain.com (OVH is the provider)

I can now go to home and sitebuilder and login with admin admin

The links for sitebuilder now show in the left hand panel in Plesk Panel but if I click any of the links I get link not available in firefox just the spinning please wait.

If I try using Plesk Panel in IE I get a dns error.

anyone got any ideas.

I have tried a support ticket but am waiting 8 hours between replies, very poor support.

 

[BrettE]

Ok I got passed the first error by adding the domain name of the server, which the server provider provides in to Plesk Panel domains (which I don't normally do as the server provider issues it as standard) and then adding the dns record for sitebuilder.domain.com (OVH is the provider)

Can you break that down into english for me. How did you fix this initial error. have the same error.