Issue error when creating any email in plesk

[Inma]

Server operating system version

Debian 11.7

Plesk version and microupdate number

Plesk Obsidian 18.0.64 Web Pro Edition Última actualización: 18/Set/2024 13:05

Hello

It is a new debian server, with everything updated and plesk.

and it has never happened to me before but when I create a correu in any subscription I get this high

any idea?


Error: mailmng-core failed: mailmng[2888148]: Failed to read entire encryption key from '/var/spool/postfix/plesk/passwd_db_key': Success (0)
mailmng[2888148]: Failed to initialize encryption cipher 'AES-256-CBCKCS' with key '/var/spool/postfix/plesk/passwd_db_key'
mailmng[2888148]: Failed to initialize password cipher context (for mail address '[email protected]')
mailmng[2888148]: Unable to set password for mailname [email protected]

 

[Inma]

any ideas? if not, I put ticket to plesk

root@:~# /usr/local/psa/admin/sbin/mail_auth_view | grep loquesea.com
Failed to read entire encryption key from '/var/spool/postfix/plesk/passwd_db_key': Success (0)
Failed to initialize encryption cipher 'AES-256-CBCKCS' with key '/var/spool/postfix/plesk/passwd_db_key'
Failed to initialize password cipher context
Failed to correctly destroy encryption cipher 'AES-256-CBCKCS'. A programming error?


root@:/# stat /var/spool/postfix/plesk/passwd_db_key
File: /var/spool/postfix/plesk/passwd_db_key
Size: 0 Blocks: 0 IO Block: 4096 regular empty file
Device: fe00h/65024d Inode: 288311 Links: 1
Access: (0440/-r--r-----) Uid: ( 107/ postfix) Gid: ( 0/ root)
Access: 2024-10-22 19:39:45.323067205 +0200
Modify: 2024-09-18 10:28:17.762668097 +0200
Change: 2024-09-18 10:28:17.762668097 +0200
Birth: 2024-09-18 10:28:17.762668097 +0200

 

[Sebahat.hadzhi]

Hey, @Inma. This error usually indicates that passwd_db_key is corrupted. Could you please try removing passwd_db_key from postfix and recreating it:

# mv /var/spool/postfix/plesk/passwd_db_key /tmp/
# /usr/lib64/plesk-9.0/remote_mail_restore/mail_auth_dump