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Question Error while removing plesk-core - how to fix it

U

Urs Krämer

New Pleskian
After having upgraded to Plesk Obsidian i have the following error:



The following packages have unmet dependencies:

plesk-core : Depends: psa (>= 17.9) but it is not installable

Depends: plesk-core-utilities (>= 18.0) but it is not installable

Depends: plesk-service-node-utilities (>= 18.0) but it is not installable

Depends: plesk-backup-utilities (>= 18.0) but it is not installable

Depends: libpam-plesk but it is not installable

Depends: psa-phpmyadmin (>= 4.9.0.1) but it is not installable

Depends: psa-locale-base-en-us (>= 18.0) but it is not installable

E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).


When running apt --fix-broken install i get the following error:


Reading package lists... Done

Building dependency tree

Reading state information... Done

Correcting dependencies... Done

The following packages were automatically installed and are no longer required:

libruby2.5 passenger-native-libs rake ruby ruby-did-you-mean ruby-minitest ruby-net-telnet ruby-power-assert ruby-test-unit ruby2.5 rubygems-integration

Use 'apt autoremove' to remove them.

The following packages will be REMOVED:

plesk-core

0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.

After this operation, 79.6 MB disk space will be freed.

Do you want to continue? [Y/n] y

(Reading database ... 238462 files and directories currently installed.)

Removing plesk-core (18.0-v.ubuntu.18.04+p18.0.20.2+t191101.1317) ...

dpkg action:

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

Trying to backup MySQL database... ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)


ERROR while trying to backup MySQL database


Check the error reason (see log file: /var/log/plesk/install/plesk_18.0.20_installation.log), fix and try again

dpkg action:

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

Trying to backup MySQL database... ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)


ERROR while trying to backup MySQL database



Package script failed


***** installing problem report *****

ERROR while trying to backup MySQL database

Package script failed

dpkg: error processing package plesk-core (--remove):

installed plesk-core package pre-removal script subprocess returned error exit status 1

Errors were encountered while processing:

plesk-core

E: Sub-process /usr/bin/dpkg returned an error code (1)
 
After upgrading plesk to 18.0.20 something is broken:


You might want to run 'apt --fix-broken install' to correct these.

The following packages have unmet dependencies:

plesk-core : Depends: psa (>= 17.9) but it is not installable
Depends: plesk-core-utilities (>= 18.0) but it is not installable
Depends: plesk-service-node-utilities (>= 18.0) but it is not installable
Depends: plesk-backup-utilities (>= 18.0) but it is not installable
Depends: libpam-plesk but it is not installable
Depends: psa-phpmyadmin (>= 4.9.0.1) but it is not installable
Depends: psa-locale-base-en-us (>= 18.0) but it is not installable
E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).

------------------------------------------------------

When running 'apt --fix-broken install' i get:


Reading package lists... Done
Building dependency tree
Reading state information... Done
Correcting dependencies... Done
The following packages were automatically installed and are no longer required:
libruby2.5 passenger-native-libs rake ruby ruby-did-you-mean ruby-minitest ruby-net-telnet ruby-power-assert
ruby-test-unit ruby2.5 rubygems-integration
Use 'apt autoremove' to remove them.
The following packages will be REMOVED:
plesk-core
0 upgraded, 0 newly installed, 1 to remove and 0 not upgraded.
After this operation, 79.6 MB disk space will be freed.
Do you want to continue? [Y/n] y
(Reading database ... 238462 files and directories currently installed.)
Removing plesk-core (18.0-v.ubuntu.18.04+p18.0.20.2+t191101.1317) ...
dpkg action:
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
Trying to backup MySQL database... ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR while trying to backup MySQL database

Check the error reason (see log file: /var/log/plesk/install/plesk_18.0.20_installation.log), fix and try again
dpkg action:
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
Trying to backup MySQL database... ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)

ERROR while trying to backup MySQL database


Package script failed

***** installing problem report *****
ERROR while trying to backup MySQL database
Package script failed
dpkg: error processing package plesk-core (--remove):
installed plesk-core package pre-removal script subprocess returned error exit status 1
Errors were encountered while processing:
plesk-core
E: Sub-process /usr/bin/dpkg returned an error code (1)




------------------------------------------------------

var/log/plesk/install/plesk_18.0.20_installation.log says:



**** Package plesk-core scriptlet failed.


***** installing problem report *****
ERROR while trying to backup MySQL database
Package script failed
STOP plesk-core-18.0 installing AT Fri Nov 8 16:06:19 CET 2019
START plesk-core-18.0 installing AT Sat Nov 9 12:59:42 CET 2019

dpkg action:
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
Trying to backup MySQL database... ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
ERROR while trying to backup MySQL database

Package script failed

**** Package plesk-core scriptlet failed.

***** installing problem report *****
ERROR while trying to backup MySQL database
Package script failed
STOP plesk-core-18.0 installing AT Sat Nov 9 12:59:43 CET 2019




How to change MySQL configuration in order to get the plesk-core scriptlet running??
 
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