Failed to update Panel (current version: 11.5.30 Update #43, last updated at April 24

[tristans]

my update to 11.5.30 (Update #43, last updated at April 24) was successfull.

after this one, the following updates failed.

the message in the panel is:

Failed to update Panel. To solve this problem, you can send the update log to Parallels support. View the update logs (April 26, 2014). View the update logs (April 27, 2014). Copy the logs to your computer before you close this message. To close this message, click here.

The log for the April 27 update is below.

OS CentOS 5.10 (Final)
"yum update" indicates that the OS is up-to-date.
kernel: 2.6.18-371.6.1.el5xen #1 SMP Wed Mar 12 20:49:09 EDT 2014 x86_64 x86_64 x86_64 GNU/Linux

the error in the log seems to indicate a bug somewhere:

AttributeError: 'NoneType' object has no attribute 'timestamp'

any suggestion?

---------------------------------------------------------------------------------
Execution failed.
Command: autoinstaller
Arguments: Array
(
[0] => --select-product-id
[1] => plesk
[2] => --select-release-current
[3] => --upgrade-installed-components
[4] => --include-components-from-class
[5] => vendor=parallels
[6] => --include-components-from-class
[7] => patched
)

Details: Doing restart of Parallels Installer...
File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 13%..20%..31%..40%..51%..65%..71%..86%..92%..100% was finished.
File downloading ppsmbe.inf3: 39%..100% was finished.
File downloading sitebuilder.inf3: 22%..48%..61%..100% was finished.
File downloading sso.inf3: 51%..100% was finished.
File downloading setemplates.inf3: 94%..100% was finished.
File downloading pp-sitebuilder.inf3: 20%..32%..55%..77%..83%..100% was finished.
File downloading billing.inf3: 22%..40%..56%..70%..86%..95%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 67%..100% was finished.
Checking for installed packages...
File downloading PSA_11.5.30/plesk-11.5.30-cos5-x86_64.inf3: 30%..54%..69%..79%..100% was finished.
File downloading PSA_11.5.30/plesk-patches-11.5.30-cos5-x86_64.inf3: 15%..30%..42%..64%..75%..93%..100% was finished.
File downloading SITEBUILDER_11.5.10/sitebuilder-11.5.10-rhall-all.inf3: 100% was finished.
File downloading BILLING_11.5.30/billing-11.5.30-rhall-all.inf3: 100% was finished.
File downloading MYSQL_5.5/mysql-5.5-rhel5-x86_64.inf3: 100% was finished.
File downloading APACHE_2.2.24/apache-2.2.24-rh5-x86_64.inf3: 100% was finished.
File downloading NGINX_1.5.0/nginx-1.5.0-cos5-x86_64.inf3: 100% was finished.
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: mirror.fdcservers.net
* extras: centos-mirror.jchost.net
* updates: mirror.anl.gov

base | 1.1 kB 00:00

citrix | 951 B 00:00

extras | 2.1 kB 00:00

updates | 1.9 kB 00:00
updates/primary_db 52% [=======- ] 0.0 B/s | 240 kB --:-- ETA

updates/primary_db | 453 kB 00:00


Detecting installed product components.
Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: mirror.fdcservers.net
* extras: centos-mirror.jchost.net
* updates: dallas.tx.mirror.xygenhosting.com

PPB_11_5_30-dist | 951 B 00:00

PPB_11_5_30-thirdparty | 951 B 00:00
AttributeError: 'NoneType' object has no attribute 'timestamp'

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

 

[InderS]

Try following command on your server

yum clean all
rpmdb --rebuilddb
yum update

 

[tristans]

thanks.

i do not want to delete any of my rpm "repackaged" packages, so that if needed, i can "roll back" and undo any update.

will these commands affect or delete my rpm repackaged packages?

 

[InderS]

I think you are getting this issues because of bad repository cache and you can fix this using above command

 

[tristans]

ok.

there is no risk of breaking anything or making the situation worse by using these commands. right?

i don't want to do anything risky as this is a production system.

(sorry, i am just not familiar with repairing the repository cache)

 

[tristans]

Try following command on your server
rpmdb --rebuilddb

you meant:

rpm --rebuilddb

right?

 

[tristans]

Try following command on your server

yum clean all
rpmdb --rebuilddb
yum update

ok, i did that.

now, is there a command that i can type to try to manually update plesk? (e.g. "autoinstaller"?)

or should i just wait and see if the next plesk update is successful or causes this error again?

[edit]

i tried:

# /usr/local/psa/admin/sbin/autoinstaller
Doing restart of Parallels Installer...

BUSY: Update operation was locked by another update process.

.... how do i kill this lock?

 

[tristans]

all right, a managed to kill the other installer processes, and i ran:

# /usr/local/psa/admin/sbin/autoinstaller

but no luck: same error again

AttributeError: 'NoneType' object has no attribute 'timestamp'

see below...


Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
* base: centos.mirrors.tds.net
* extras: centos.mirrors.tds.net
* updates: mirrors.liquidweb.com
PPB_11_5_30-dist | 951 B 00:00
PPB_11_5_30-thirdparty | 951 B 00:00
PSA_11_5_30-dist | 951 B 00:00
PSA_11_5_30-thirdparty | 951 B 00:00
SITEBUILDER_11_5_10-dist | 951 B 00:00
Failed to remove plesk-dns-bind-driver:
AttributeError: 'NoneType' object has no attribute 'timestamp'

ERROR: The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

 

[IgorG]

AttributeError: 'NoneType' object has no attribute 'timestamp'

It is yum error. Something wrong with OS packages system and problem require detailed investigation directly on your server. Contact Support Team if you can't fix it by yourself.

 

[tristans]

thanks.

how do i contact Support team?

ps: i did some research with google, and it seems that other people have reported this error message (with no solution).

 

[IgorG]

thanks.

how do i contact Support team?

http://www.parallels.com/support

 

[tristans]

thanks!

.... need to add garbage because this forum does not want me to post less than 10 characters! ("thanks!" is only 7) ...