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Feedback configuration?

M

malejko

Guest
Our users have feedback modules on their sites and they are not getting the feedback emails.

I have confirmed this by setting up a test site with a feedback module. The emails are not getting caught by any spam filters or anything. I have no idea where they are going.

I am unaware of where I can configure the Feedback module. There is nothing related to feedback in the config file, or in the admin interface. For other web products, we normally have to tell them what email server they can use to send emails through. Is there such a setting for the Feedback module? Does it use the PHP config or something?

Of course all of the sitebuilder code is obfuscated, so there's no way I can see how it's trying to email out...
 
As I know Parallels Plesk Sitebuilder uses PHP function mail() to send e-mail and more exactly Zend_Mail framework component. It tries to send with local MTA (qmail or sendmail, depending on your server installation). Actually, this functionality should work and it is better to check server configuration. First of all make sure that it is allowed to send e-mails locally for apache user in this case. Also, check mail logs for any errors after you send a feedback.
 
Thank you for the hint. Did not have sendmail enabled on that new server for some reason. Works now.
 
Feedback module - the same problem

Hi!
I've the same problem. ie I've feedback module installed in my webpage but I don't get any mails when posting on the web. There is no spam filters or anything that could stop emails.

I'm using Paraller Plesk Sitebuilder (web based) and the page is hosted on Plesk as well.
Any help will be highly appreciated
 
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