File download module aborts

[Greg A]

I am using the hostgator.com Sitebuilder Linux/Unix 4.5. The download file limit size is specified as 25MB. I am attempting to add a File Download module page to my site. As I go through the upload procedure of a 17 MB .mov file, it shows progress (green progress bar shows complete), but then it aborts. The only indication given of an error is a message in light blue print at the top left is "This page no longer exists."

Page at that point is empty as though nothing was ever attempted.

Thoughts?

 

[Dmitry Frantsev]

First of all check Sitebuilder admin CP -> Logs section for any error messages. It is also necessary to check apache logs directly on the server. Greg, I assume that some PHP limits on the server where Sitebuilder is hosted should be tuned. There could be two reasons: memory limits (memory_limit, upload_max_filesize, post_max_size values) and time limits (max_execution_time value). Try to contact with Hosting provider and ask to increase some of these values in /usr/local/sitebuilder/etc/php.ini file.

 

[Greg A]

Spot on answer

Dmitry, thank you. The techs at hostgator.com did exactly as you suggested and the problem is resolved. Thanks much.