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Issue Getting Error Sending mail to live/outlook

A

Ash95

New Pleskian
im am only getting this error when i sent to outlook and live i have filled in the form that someone told me to do https://support.microsoft.com/en-us/supportrequestform/8ad563e3-288e-2a61-8122-3ba03d6b8d75

but the response i got was this

Screenshot_3.png


Code: 
This is the mail system at host server.XXXX.shop.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

                   The mail system

<[email protected]>: host
    outlook-com.olc.protection.outlook.com[104.47.4.33] said: 550 5.7.1
    Unfortunately, messages from [XXX.XX.XX.XX] weren't sent. Please contact
    your Internet service provider since part of their network is on our block
    list (S3140). You can also refer your provider to
    http://mail.live.com/mail/troubleshooting.aspx#errors.
    [AM5EUR02FT044.eop-EUR02.prod.protection.outlook.com] (in reply to MAIL
    FROM command)
Reporting-MTA: dns; server.XXXXXXX.shop
X-Postfix-Queue-ID: F1F03172947C
X-Postfix-Sender: rfc822; [email protected]
Arrival-Date: Thu, 29 Oct 2020 10:25:02 +0000 (GMT)

Final-Recipient: rfc822; [email protected]
Original-Recipient: rfc822;[email protected]
Action: failed
Status: 5.7.1
Remote-MTA: dns; outlook-com.olc.protection.outlook.com
Diagnostic-Code: smtp; 550 5.7.1 Unfortunately, messages from [XXX.XX.XX.XX]
    weren't sent. Please contact your Internet service provider since part of
    their network is on our block list (S3140). You can also refer your
    provider to http://mail.live.com/mail/troubleshooting.aspx#errors.
    [AM5EUR02FT044.eop-EUR02.prod.protection.outlook.com]



also not sure if this is relevant but i'm getting this to on MX Lookup Tool - Check your DNS MX Records online - MxToolbox
Screenshot_2.png

But in cpanel i have DMARC Enabled

Screenshot_4.png
 
japjay said:
What's the output of /var/log/maillog ?
Click to expand...
not sure if this is what you are asking for

Oct 29 12:30:17 server postfix/smtpd[23029]: connect from unknown[XXX.XX.XX.XXX]
Oct 29 12:30:17 server plesk_saslauthd[23030]: failed mail authentication attempt for user 'linda' (password len=7)
Oct 29 12:30:17 server postfix/smtpd[23029]: warning: unknown[XXX.XX.XX.XXX]: SASL LOGIN authentication failed: authentication failure
Oct 29 12:30:17 server postfix/smtpd[23029]: disconnect from unknown[XXX.XX.XX.XXX] ehlo=1 auth=0/1 quit=1 commands=2/3
Oct 29 12:30:25 server postfix/smtpd[22955]: connect from localhost.localdomain[::1]
Oct 29 12:30:25 server postfix/smtpd[22955]: TLS SNI localhost from localhost.localdomain[::1] not matched, using default chain
Oct 29 12:30:25 server postfix/smtpd[22955]: AC3C01720A62: client=localhost.localdomain[::1], sasl_method=PLAIN, sasl_username=[email protected]
Oct 29 12:30:25 server postfix/cleanup[22961]: AC3C01720A62: message-id=<[email protected]>
Oct 29 12:30:26 server psa-pc-remote[510]: PASS during call 'limit-out' handler
Oct 29 12:30:26 server spf[23065]: Starting the spf filter...
Oct 29 12:30:26 server spf[23065]: SPF status: PASS
Oct 29 12:30:26 server psa-pc-remote[510]: PASS during call 'spf' handler
Oct 29 12:30:26 server check-quota[23066]: Starting the check-quota filter...
Oct 29 12:30:26 server psa-pc-remote[510]: SKIP during call 'check-quota' handler
Oct 29 12:30:26 server dk_sign[23068]: Starting the dk_sign filter...
Oct 29 12:30:26 server psa-pc-remote[510]: PASS during call 'dd51-domainkeys' handler
Oct 29 12:30:26 server postfix/qmgr[1014]: AC3C01720A62: from=<[email protected]>, size=621, nrcpt=1 (queue active)
Oct 29 12:30:26 server postfix/smtpd[22955]: disconnect from localhost.localdomain[::1] ehlo=1 auth=1 mail=1 rcpt=1 data=1 quit=1 commands=6
Oct 29 12:30:26 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=23070, TLS, session=<QYbScc6yBIUAAAAAAAAAAAAAAAAAAAAB>
Oct 29 12:30:26 server dovecot: service=imap, user=[email protected], ip=[::1]. Logged out rcvd=501, sent=739
Oct 29 12:30:26 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=23072, TLS, session=<yK3ccc6yCIUAAAAAAAAAAAAAAAAAAAAB>
Oct 29 12:30:26 server dovecot: service=imap, user=[email protected], ip=[::1]. Logged out rcvd=74, sent=716
Oct 29 12:30:27 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=23074, TLS, session=<Ocfgcc6yEoUAAAAAAAAAAAAAAAAAAAAB>
Oct 29 12:30:27 server dovecot: service=imap, user=[email protected], ip=[::1]. Logged out rcvd=455, sent=31979
Oct 29 12:30:27 server postfix/smtp[22971]: AC3C01720A62: to=<[email protected]>, relay=outlook-com.olc.protection.outlook.com[104.47.40.33]:25, delay=2.1, delays=0.44/0/1.5/0.16, dsn=5.7.1, status=bounced (host outlook-com.olc.protection.outlook.com[104.47.40.33] said: 550 5.7.1 Unfortunately, messages from [XXX.XX.XX.XX] weren't sent. Please contact your Internet service provider since part of their network is on our block list (S3140). You can also refer your provider to Troubleshooting. [CO1NAM03FT047.eop-NAM03.prod.protection.outlook.com] (in reply to MAIL FROM command))
Oct 29 12:30:27 server postfix/cleanup[22961]: C1FC91720A6E: message-id=<[email protected]>
Oct 29 12:30:27 server postfix/bounce[22979]: AC3C01720A62: sender non-delivery notification: C1FC91720A6E
Oct 29 12:30:27 server postfix/qmgr[1014]: C1FC91720A6E: from=<>, size=3979, nrcpt=1 (queue active)
Oct 29 12:30:27 server postfix/qmgr[1014]: AC3C01720A62: removed
Oct 29 12:30:27 server postfix-local[23075]: postfix-local: from=MAILER-DAEMON, to=[email protected], dirname=/var/qmail/mailnames
Oct 29 12:30:27 server dk_check[23076]: Starting the dk_check filter...
Oct 29 12:30:27 server dk_check[23076]: DKIM verify result: DKIM Feed: No signature
Oct 29 12:30:27 server postfix-local[23075]: PASS during call 'dd52-domainkeys' handler
Oct 29 12:30:27 server dmarc[23077]: Starting the dmarc filter...
Oct 29 12:30:27 server dmarc[23077]: SPF record was not found in Authentication-Results
Oct 29 12:30:27 server dmarc[23077]: DMARC: PASS message for [email protected]
Oct 29 12:30:27 server postfix-local[23075]: PASS during call 'dmarc' handler
Oct 29 12:30:27 server dovecot: service=lda, user=[email protected], ip=[]. Warning: Failed to parse return-path header
Oct 29 12:30:27 server dovecot: service=lda, user=[email protected], ip=[]. sieve: msgid=<[email protected]>: stored mail into mailbox 'INBOX'
Oct 29 12:30:27 server postfix/pipe[22980]: C1FC91720A6E: to=<[email protected]>, relay=plesk_virtual, delay=0.15, delays=0.01/0/0/0.14, dsn=2.0.0, status=sent (delivered via plesk_virtual service)
Oct 29 12:30:27 server postfix/qmgr[1014]: C1FC91720A6E: removed
Oct 29 12:30:28 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=23083, TLS, session=<pHfzcc6yFoUAAAAAAAAAAAAAAAAAAAAB>
Oct 29 12:30:28 server dovecot: service=imap, user=[email protected], ip=[::1]. Logged out rcvd=130, sent=865
Oct 29 12:30:29 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=23085, TLS, session=<4NsJcs6yGoUAAAAAAAAAAAAAAAAAAAAB>
Oct 29 12:30:29 server dovecot: service=imap, user=[email protected], ip=[::1]. Logged out rcvd=456, sent=31873
Oct 29 12:30:30 server dovecot: imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=23087, TLS, session=<zPsVcs6yHoUAAAAAAAAAAAAAAAAAAAAB>
Oct 29 12:30:30 server dovecot: service=imap, user=[email protected], ip=[::1]. Logged out rcvd=660, sent=6335
 
Last edited:
Ash95 said:
but the response i got was this

View attachment 17808
Click to expand...

This is the correct initial response. It only confirms that the request was received. It asks to you resubmit the IP only if there is an error in your original submission. Normally, a short while later you will ever receive a confirmation that the issue has been mitigated or that it has not been mitigated for some reason.
 
Peter Debik said:
This is the correct initial response. It only confirms that the request was received. It asks to you resubmit the IP only if there is an error in your original submission. Normally, a short while later you will ever receive a confirmation that the issue has been mitigated or that it has not been mitigated for some reason.
Click to expand...
So i got this email and do not know where i stand my ip had been blocked day one but did not know this in till i ran in to this issue with customers, my guess is the owners of my ip before got put on there block list but im not sure how to get unblocked when i get this email
Screenshot_5.png
 
You need to find out what spam your server is sending to MS hosted accounts. One way to get a step further is to respond to the MS mail and ask them for further details.

After all, this is not a Plesk issue, but an issue with your server sending spam to MS hosted accounts like hotmail or MS Office 365 accounts.
 
is it possible that the old owners that had my ip got blacklisted and as im a new owner of the VPS/IP that im still blacklisted ? if this can happen how can i go about getting unlisted from the block list
 
Yes, that is possible and happens all the time. Again, one way to get a step further is to respond to the MS mail and ask them for further details.
 
Peter Debik said:
Yes, that is possible and happens all the time. Again, one way to get a step further is to respond to the MS mail and ask them for further details.
Click to expand...
ok thank you hope this can get fixed asap if not i will have to contact my server provider and get them to switch my vps but thats a pain in the ***
 
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