Resolved handlers_stderr: REJECT

[ProDC]

Hi,

only two hosts have problem with sending emails to me.
In logs I have:

Jan 16 14:59:08 host greylisting filter[29637]: Starting greylisting filter...
Jan 16 14:59:08 host /usr/lib/plesk-9.0/psa-pc-remote[1310]: handlers_stderr: REJECT
Jan 16 14:59:08 host /usr/lib/plesk-9.0/psa-pc-remote[1310]: REJECT during call 'grey' handler
Jan 16 14:59:08 host /usr/lib/plesk-9.0/psa-pc-remote[1310]: Message aborted.

and customer received info:

SMTP error from remote mail server after pipelined DATA:
550 5.7.1 Command rejected

How I can fix this? IPs aren't blaclisted.

BR

 

[IgorG]

I would suggest you check GreyListing settings first.
You can check the configuration of greylisting on the server, black and white listings by running following command in the CLI:

#/usr/local/psa/bin/grey_listing --info-server

Also, you can check server wide listings at the Tools&Settings > Spam Filter

The greylisting stores the information about mailboxes which passed the check for 36 days, but also stores the information about the host from which message has come.

 

[ProDC]

I have checked greylisting conf:

Grey listing configuration.

Grey listing checking  enabled
Grey interval          5 minutes
Expire interval        51840 minutes
Penalty interval       2 minutes
Penalty                disabled
Personal grey listing
configuration          allowed

Server-wide black list:

Server-wide white list:

White domains patterns list:
 *.office365.com
 *.outlook.com
 *.outlook.office.com
 *google.com
 *mail.ru
 *parallels.com
 *plesk.com
 *rambler.ru
 *yahoo.com
 *yandex.ru

Black domains patterns list:
 *[0-9][0-9]-[0-9][0-9]-[0-9][0-9]*
 *[0-9][0-9].[0-9][0-9].[0-9][0-9]*
 *[0-9][0-9][0-9]-[0-9][0-9][0-9]-[0-9][0-9][0-9]*
 *[0-9][0-9][0-9].[0-9][0-9][0-9].[0-9[0-9]][0-9]*
 dsl|broadband|hsd
 dynamic|static|ppp|dyn-ip|dial-up

SUCCESS: Gathering of server wide information complete.

I see that the problem is with Black domains patterns list (numerical domain name). Thanks!