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*** Help At Least 2 Major Problems

Discussion in 'Plesk for Windows - 8.x and Older' started by Serotonin, Oct 10, 2004.

  1. Serotonin

    Serotonin Guest

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  2. pavel

    pavel Guest

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    Service unavailable error may occur when application pool for specified domain is
    stopped because of numerous errors. These errors are logged in Event Viewer log. It may happen when a web script is not correct and IIS 6 automatically stops the application pool.
    To disable application pool stopping (actually not really good idea) yo can do the following:

    Run IIS Manager, go to Application Pools, right click on the problem application pool
    ->properties ->health ->toggle off Enable rapid-fail protection checkbox.


    You can remove session lock using following method:
    1. Click on Start -> Run -> cmd.exe
    2. Go to the directory where mysql is installed, by default it will be:
    cd "c:\Program Files\SWsoft\Plesk\mysql\bin"
    3. Run mysql:
    mysql -uadmin -p psa
    it will ask you for the password, type your Plesk admin password;
    4. Clear session locks:
    delete from lockout;

    After that you should be able to access Control Panel. You can manage session parameters through Plesk CP -> Server -> Session Settings.
     
  3. Serotonin

    Serotonin Guest

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    The session command thing doesn't work either.

    Is there another way - deleting the admin account or something. I cant find it in the users in Local Users and Groups.


    Where in/what should i look out for in event log? - I don't think I can find anything relevant.

    Toggling off Enable rapid-fail protection makes the pages search then time out?
     
  4. pavel

    pavel Guest

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    Probably MySQL is installed in a different location on your server. Or if the error is not path-related please copy&paste error message and corresponding command used to allow us to provide some recomendations.

    Check System event log through Start -> Administrative Tools -> Event Viewer and look for warnings / errors from "W3SVC" source.

    Here is a part of IIS6 documentation regarding rapid-fail protection:
     
  5. Serotonin

    Serotonin Guest

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    My boot partition is e:

    Apart from changing
    cd "c:\Program Files\SWsoft\Plesk\mysql\bin" to
    cd "e:\Program Files\SWsoft\Plesk\mysql\bin"

    what might I need to adjust to make the command work.


    After installing Plesk 7.0.2 I chose custom installation and set both main entries to install everything on disk



    I haven't had functionality of this for over a week now.
     
  6. visupport

    visupport Guest

    0
     
    Correct command line syntax is as follows:

    cd /d %plesk_dir%/mysql/bin
    mysql -uadmin -p[CP admin pwd] psa

    Additionaly, if your event application log states that application pool identity is invalid, you should synchronize IUSR_xxx password in 3 places:

    1. Change problem domain anonymous user IUSR_xxx password in Computer Management (you can set any password you want)

    2. Set this password for service unavailable domain and application pool anonymous user in IIS.;)

    IIS6 isolation suppose that every domain is in a separate process running at credentials of specially created user.
    If one domain fails, other are alive and available. This is actually a great Win2003 IIS6 feature...
     
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