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Help desk mail gate cron error

Discussion in 'Plesk 9.x for Linux Issues, Fixes, How-To' started by JamieRW, May 12, 2010.

  1. JamieRW

    JamieRW Guest

    Hi, I am receiving these failure emails every 15 mins.

    I have searched the forums but although others have had the issue no fix has ever been offered.

    Hope someone can help me, j.
  2. IgorG

    IgorG Forums Analyst Staff Member

    Oct 27, 2009
    Likes Received:
    Novosibirsk, Russia
    It seems that failure is caused by mail gate settings. It is configured to deliver to something like support@mydomain.com and looks like domain mydomain.com is suspended with mail disabled, thus mail deliveries via Help desk are failing. If you wish to use it - either unsuspend the domain and re-enable mail, or change Help Desk mail gate settings to some other server/mail account.
  3. JamieRW

    JamieRW Guest

    Hi IgorG,

    I don't think that's the problem

    Mailgate is configured to deliver to helpdesk@mydomain.com (brand new mailbox)
    mydomain.com / email services are not suspended and all other services / inboxes are working perfectly...