Resolved Hide Web Users

[Kaspar]

Somehow I am unable to hide the Web User option from the domain interface on some of my servers. Strangely enough on some other servers I have no problem hiding the Web User option. So I am wondering if I am missing something perhaps?

What I do is:
Service Plan > Resources > +Show more resources > set Web Users = 0

Do I have to do anything else to hide Web Users?

 

[IgorG]

I checked on my domain subscription. I saw first that the Web User icon was present. Then I clicked on Customize, and changed the Web User resource from unlimited to 0 and clicked Apply button. After that, the icon in the subscription disappeared.

If you do this through a service plan, then the subscription must be synchronized with this changed service plan.

 

[Kaspar]

@IgorG thats what I thought too.

However when I run plesk bin service_plan -i "Unlimited" | grep "Web users" it returns Web users 0. If run plesk bin subscription --sync-subscription mydomain.com afterwards to sync the subscription the Web Users icon is still visible in the UI after syncing. Do I need to change some other settings as well?

 

[pleskpanel]

Check to see if the subscription is locked which would prevent syncing (syncing would still be successful for other plans).

 

[Kaspar]

Good suggestion. Unfortunately that did not solve the issue (the subscription wasnt locked).

 

[Kaspar]

Support helped me sort this out. For future reference I am posting the solution here. The solution was actually quite straight forward. When using the Overuse Policy for a service plan the Resources settings are ignored.