Resolved How do I enable SSL Port for email?

[Deleted member 174786]

OS ‪Ubuntu 14.04.5 LTS‬
Product Plesk Onyx
Version 17.5.3 Update #4, last updated on May 1, 2017 08:24 PM

I can connect to my mail server via port 110 without SSL but when I try to connect to it with any port with SSL, I get that it is not found.

Is there something I need to enable to get this to work?

Ideally, I want disable the non-secure port and require the SSL port.

Where do I find these settings and how do I enable them?

Thanks!

 

[UFHH01]

Hi techguyal,

which ports are allowed and used depends on your very own settings for postfix/qmail and their corresponding configuration files. Pls. consider to post them, if you need further help here.

 

[Deleted member 174786]

UFHH01,

I am using qmail, at least that is what was installed by default by Plesk on my Ubuntu server. I have no idea as to the configuration files. What files are you wanting to see? I selected the default settings when installing.

Please elaborate. I installed the default settings on Ubuntu with my licensed Plesk settings, so you tell me, how do I find this info?

I'm not a pro like you, so tell me what you are looking for?

Thank you

 

[Deleted member 174786]

UFHH01,

I am using qmail, at least that is what was installed by default by Plesk on my Ubuntu server. I have no idea as to the configuration files. What files are you wanting to see? I selected the default settings when installing.

Please elaborate. I installed the default settings on Ubuntu with my licensed Plesk settings, so you tell me, how do I find this info?

I'm not a pro like you, so tell me what you are looking for?

Thank you

I apologize if this was condescending, I had no intentions to be that way. I was just inquiring as to what you were needing.

Thank you

 

[UFHH01]

Hi techguyal,

to start, some informations about all log - files and configuration files locations, when you use Plesk.

=> Plesk for Linux services logs and configuration files ( KB - article: 213403509 )​

In addition, I recommend to use the combination "postfix" + "dovecot" on your server, because both are much easier to configure and as well easier to understand, when it comes to configuration options.

You are able to change it over the Plesk Control Panel, or with the two commands ( logged in as user "root" over SSH ):

plesk installer --select-product-id plesk --select-release-current --install-component postfix

plesk installer --select-product-id plesk --select-release-current --install-component dovecot

 

[Deleted member 174786]

Thank you for the reply. I was ill yesterday and didn't get a chance to get back with you.

How will this affect my current mail accounts? Will the emails remain in place?

Thanks!

 

[UFHH01]

Hi techguyal,

How will this affect my current mail accounts? Will the emails remain in place?

Such suggested commands will never ever touch the server-wide - mail - folders, so you don't have to worry about eMail - accounts and their structure and folders.

 

[Deleted member 174786]

I ran the two lines at the command line. I can't check my email now. It's giving me connection refused whenever I try to connect to pop email.

I have attached the logs.

When in doubt, restart the server, and I did just to make sure it wasn't something I could fix easily.

 

[Deleted member 174786]

I believe my ip address is incorrect somewhere.

I tried to telnet, it worked on the typical pop ports so I tried an odd number and it shows it checking the old server ip:

root@myserver:~/logs# telnet myserver 999
Trying 127.0.0.1...
Trying 50.2.213.2... <=== old server ip
telnet: Unable to connect to remote host: No route to host

 

[Deleted member 174786]

I corrected that, restarted the server, I am still getting the connection refused.

I checked the services for Dovecot IMAP and POP3 server and it shows it was not started. I have started it.

When I tried to edit the password for my email address, I got this:

Error: mailmng-core failed: mailmng[4943]: Can't read encryption key from '/var/spool/postfix/plesk/passwd_db_key': No such file or directory (2)
mailmng[4943]: Failed to initialize encryption cipher 'AES-256-CBCKCS' with key '/var/spool/postfix/plesk/passwd_db_key'
mailmng[4943]: Failed to initialize password cipher context (for mail address '[email protected]')
mailmng[4943]: Unable to set password for mailname [email protected]

Any suggestions?

 

[UFHH01]

Hi techguyal,

pls. read and follow the suggestions from the official Plesk Knowledge - Base:

=> Postfix SMTP sasl authorization fails: Can't read encryption key from '/var/spool/postfix/plesk/passwd_db_key': No such file or directory (2)
​

... and please try as well:

plesk repair mail -y -v

 

[Deleted member 174786]

Found this for the above error:

Could not create mail accounts because of an error: "Can't read encryption key"

 

[Deleted member 174786]

Sorry, late reply, I forgot to hit Post Reply.

Anyhow, I believe that fixed my issue.

I do have a question about the domains and mail server.

I have a primary domain that plesk uses, such as MyDomain.com. If I want to use mail.mydomain.com for email, do I have to change my primary domain in plesk to match it or can I just add it to the hosts file and create the domain?

 

[UFHH01]

Hi techguyal,

your thread is SOLVED now. Pls. consider to open a NEW thread, if you have other issues/errors/problems, because forum users will get confused and irritated, when the found thread contains several issues/errors/problems/questions, which do not meet the thread title and the starting post of the thread.