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boliaosociety
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Hi Guys,
I'm having alot of problem with one of my customer who constantly uses more server space than what they are paying.
Basically, they pay for 500mb server space but they continously exceed their server space to nearly 1 Gig.
This is my setting for them. This customer have 2 domain names. Thus I give them a Client Access.
1) Under client access, I limit their Disk space to 500 mb
2) Under each of the domain, I limit their Disk space to 100 mb for 1 domain and 400 mb for the other domain.
3) Under the Setup, I limit their Hard Disk Quota to 100 mb for 1 domain and 400 mb for the other domain.
After doing all this, they still can upload files that are more than what is allowed.
How can I prevent this?
It seem that when they upload files, it just go through.
Example: Domain 2 have 400 mb.
The customer upload 1 file via FTP that is 600 mb. The FTP will allow them to upload all the 600 mb because it is one single file. But after they upload the 600 mb, they won't be able to upload it anymore.
Thus this customer become smarter, what he did is he zip up all the files that he want to upload and upload 1 file to the FTP thus, even though he upload a 1 gig zip file, it will still goes through.
The funny part with Plesk is, even though the customer used up all the approved server space. They still can send and receive email without any problem.
So how do I prevent such customer from abusing the server space.
I've tried charging them but they claim that they do not have any control on how their client upload the files and they say the problem is on my side as my server unable to prevent them from upload more than what they are suppose to do.
Hmm....... any advise?
Thanks
I'm having alot of problem with one of my customer who constantly uses more server space than what they are paying.
Basically, they pay for 500mb server space but they continously exceed their server space to nearly 1 Gig.
This is my setting for them. This customer have 2 domain names. Thus I give them a Client Access.
1) Under client access, I limit their Disk space to 500 mb
2) Under each of the domain, I limit their Disk space to 100 mb for 1 domain and 400 mb for the other domain.
3) Under the Setup, I limit their Hard Disk Quota to 100 mb for 1 domain and 400 mb for the other domain.
After doing all this, they still can upload files that are more than what is allowed.
How can I prevent this?
It seem that when they upload files, it just go through.
Example: Domain 2 have 400 mb.
The customer upload 1 file via FTP that is 600 mb. The FTP will allow them to upload all the 600 mb because it is one single file. But after they upload the 600 mb, they won't be able to upload it anymore.
Thus this customer become smarter, what he did is he zip up all the files that he want to upload and upload 1 file to the FTP thus, even though he upload a 1 gig zip file, it will still goes through.
The funny part with Plesk is, even though the customer used up all the approved server space. They still can send and receive email without any problem.
So how do I prevent such customer from abusing the server space.
I've tried charging them but they claim that they do not have any control on how their client upload the files and they say the problem is on my side as my server unable to prevent them from upload more than what they are suppose to do.
Hmm....... any advise?
Thanks
