Issue How to remove 403 error for some images uploaded via Plesk ?

[Leta]

Server operating system version

Windows 11 Home (Version 24H2)

Plesk version and microupdate number

Plesk Obsidian Version 18.0.61 #5

Hi,

I uploaded several files and folders on one of our websites through Plesk recently

Then I noticed that sometimes, no matter the browser used, some images do not show up

"Failed to load resource: the server responded with a status of 403 ()"

But if I refresh the page, all images show up properly but the problem reappears after

I tried to re-upload these images by uploading them via zip folder in Plesk but this issue persists
(Plesk message: upload 100% completed)

some images from the same folder show up and the rest don't
(attached screenshot)

also the images with 403 error change all the time

the permissions of these images, recently uploaded, are the same throughout this website

I simply uploaded the new images through Plesk and this created 403 error

How do I fix this 403 error ?

Let me know soon, thanks

Best regards,

 

[scsa20]

Please note that Windows 11 Home is not a supported OS so I'm going to assume you meant one of the Windows Servers versions instead and if you are running it on Windows 11 Home, I would suggest that you do not do that because Home edition does not have the same kind of ACLs that Windows Pro and Server has.

With that sad, please take a look at your IIS logs and see what that says to give you a clue of what's happening, without those logs it makes it hard to say what is truly going on. You can refer to https://support.plesk.com/hc/en-us/...Windows-services-logs-and-configuration-files to find locations of where the log files are at.

 

[Leta]

Please note that Windows 11 Home is not a supported OS so I'm going to assume you meant one of the Windows Servers versions instead and if you are running it on Windows 11 Home, I would suggest that you do not do that because Home edition does not have the same kind of ACLs that Windows Pro and Server has.

With that sad, please take a look at your IIS logs and see what that says to give you a clue of what's happening, without those logs it makes it hard to say what is truly going on. You can refer to https://support.plesk.com/hc/en-us/...Windows-services-logs-and-configuration-files to find locations of where the log files are at.

Hi @scsa20 ,

I put the wrong info for: Server operating system version

Now I sent a message to our hosting provider to know the version of Windows server used in our hosting plan

This is what I found in the folder logs of this website of ours
(I am updating it but it still has some pages in ASP.NET but the pages that I added recently are made only with HTML, CSS and JS):
The new website will only have HTML, CSS and JS

#Software: Microsoft Internet Information Services 10.0
#Version: 1.0
ASP.NET 4.8.0 version

2024-09-15 06:54:23 80.88.86.87 GET /.../.../flag1.svg - 443 - 40.77.167.28 HTTP/2.0 Mozilla/5.0+AppleWebKit/537.36+(KHTML,+like+Gecko;+compatible;+bingbot/2.0;++http://www.bing.com/bingbot.htm)+Chrome/116.0.1938.76+Safari/537.36 - www.ourwebsite.com 200 0 0 1142 330 103


2024-09-15 09:08:33 80.88.86.87 GET /.../.../flag1.svg - 443 - 3.249.129.103 HTTP/2.0 Plesk+screenshot+bot+https://support.plesk.com/hc/en-us/articles/1030.... https://ourwebsite.com/ ourwebsite.com 403 502 0 5060 586 133

I can see a lot of these bots in the logs folder, how do I stop them?

How do I secure a website made in HTML, CSS and JavaScript ?

I took 2 lines of code as an example from the logs folder but it is regarding the flags that display 403 error
(but also other new images that I uploaded via Plesk recently)

Are these bots blocking the site?
or what are they doing?

I don't understand the above code

Let me know, thanks
Best regards,

Leta

 

[Leta]

The server: Windows NT 10.0 build 14393 (Windows Server 2016) AMD64