Issue How to solve this mail autodiscovery issue?

Maarten

Golden Pleskian
Plesk Guru
Hi,

One of our clients is having problems with the mail autodiscovery function. Their website is hosted at Azure, so the DNS looks like this:

Code:
example.com     A      <azure IP-address>
www.example.com CNAME  example.com

The IPv6 AAAA record is removed as Azure doesn't support it.

Because the mail discovery needs the A-record of the domain name, the mail clients are unable to fetch the config data from the server as the A-record points to Azure.
Is there a way to solve this?
 
The DNS and mail service for that domain are hosted on a Plesk server I presume?

Then you have the option to set an alternative domain for autodiscover. Would that solve your issue?
Schermafbeelding 2022-01-17 om 20.44.50.png
 
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