Issue How to solve this mail autodiscovery issue?

[Maarten]

Hi,

One of our clients is having problems with the mail autodiscovery function. Their website is hosted at Azure, so the DNS looks like this:

example.com     A      <azure IP-address>
www.example.com CNAME  example.com

The IPv6 AAAA record is removed as Azure doesn't support it.

Because the mail discovery needs the A-record of the domain name, the mail clients are unable to fetch the config data from the server as the A-record points to Azure.
Is there a way to solve this?

 

[Kaspar]

The DNS and mail service for that domain are hosted on a Plesk server I presume?

Then you have the option to set an alternative domain for autodiscover. Would that solve your issue?