HTTP Error 500 when loging

[EduardoG]

I get a blank screen after tried to log in as admin (plesk 10.2 RHEL64)

2011-05-03 12:58:46: (mod_fastcgi.c.2582) FastCGI-stderr: PHP Fatal error: Call to undefined function ssoLog() in /usr/local/psa/admin/plib/sso/Authentication.php on line 48

Plesk bug? any hint?

 

[EugeneL]

You have some troubles with SSO.
Try to investigate the issue in /var/log/sso/sso.log or post its content here.

 

[EduardoG]

Thanks for answering, EugeneL
Even if there are problems with sso, there seems to be some kind of bug in that php code I showed, as it's clear it cannot find a specific php function called ssoLog().
That's why I think it's not a sso config problem but a plesk code bug.

BTW, I can perfectly log directly into plesk-billing with a login name which is not admin
:-S

 

[EugeneL]

Dev team already known about missed function and they are working on it.
But this function has been called because of some error in SSO. Diagnostic can be done using /var/log/sso/sso.log

If you have access to Business manager, you can find local panel in System configuration > Server Groups and use tool "Reconnect" to try to repair connection.
Or you can try to use CLI utility
/usr/share/plesk-billing/repair-integration --command=repair-all --idp-url=https://<your_good_hostname>:8443

 

[EduardoG]

Thanks again, your answer makes sense. I've been able to "reconnect" and I can start session from the servers list (hi again, plesk!)
Anyway, when trying to log directly into plesk, I get that 500 error, so I checked sso.log.
Let me share it with you, attached to this post
I see, in debug line 22, just before error line, it's getting a wrong response, in fact it is an HTML response, not a SSO API response.
Now I don't know the reason of this response. Maybe it's not pointing where it should?

/usr/local/psa/bin/sso --get-prefs
SSO on
sso server url: https://www.example.com:8443
sso relay url: https://www.example.com:8443

 

[EugeneL]

Thanks for your replies and log attached.

SSO settings seem to be correct - good hostname and port 8443.
I've forwarded your log to developers. I'll update this thread when I get a responce.
For now you can launch
/usr/share/plesk-billing/repair-integration --command=repair-all --idp-url=https://<your_good_hostname>:8443

to try to repair SSO database and connection between Panel and Business manager

 

[EduardoG]

For now you can launch
/usr/share/plesk-billing/repair-integration --command=repair-all --idp-url=https://<your_good_hostname>:8443
to try to repair SSO database and connection between Panel and Business manager

That worked perfectly!

# /usr/share/plesk-billing/repair-integration --command=repair-all --idp-url=https://www.example.com:8443
/usr/local/psa/admin/bin/php
Repair integration with local panel:
Try to repair integration...................................[ OK ]

Repair SSO connections (may take a few minutes, please wait...):
Repair CBM and Plesk Panel connections with SSO:

Try to detach the 'customer' application from SSO.......[ OK ]
Try to detach the 'admin' application from SSO..........[ OK ]
Try to clear the SSO database...........................[ OK ]
Try to attach the 'admin' application to SSO............[ OK ]
Try to attach the 'customer' application to SSO.........[ OK ]
Try to enable the 'admin' application to use SSO........[ OK ]
Try to enable the 'customer' application to use SSO.....[ OK ]

The command 'sso:repair-all' completed.
Synchronize local panel:
Try to synchronize local panel..............................[ OK ]

Repair SSO accounts (may take a few minutes, please wait...):
Repair administrative accounts:

Blah Blah (ID: 1)....................................[ OK ]
OrderForm User (ID: 2)..................................[ OK ]
API User (ID: 3)........................................[ OK ]
Cron User (ID: 4).......................................[ OK ]
Blah Blah (ID: 5)....................................[ OK ]
Blah Blah (ID: 6)......................[ OK ]
Blah Blah (ID: 7).....................[ OK ]
Blah Blah (ID: 8).........................................[ OK ]
Blah Blah (ID: 9)................................[ OK ]
Blah Blah (ID: 10)...............................[ OK ]

Repair customers accounts:

Blah Blah Blah (ID: 2).............................[ OK ]
Blah Blah Blah (ID: 3).................[ OK ]
Blah Blah Blah (ID: 4)............................[ OK ]
Blah Blah Blah (ID: 5)..........................[ OK ]
Blah Blah Blah (ID: 6)..............................[ OK ]
Blah Blah Blah (ID: 7)................[ OK ]
[...]

The command 'sso:repair-accounts' completed without errors.
The command 'repair-integration:repair-all' completed.

Thank you very much, EugeneL. Your help was really useful.
Now I'm having some trouble with logout URLs, but that's another battle ;-)