I cannot find SB5 even after upgrading my license

[jnarvaez]

I cannot find anywhere Sitebuilder even I upgraded my Plesk license to 50 sitebuilder sites.

1. My license in Plesk shows everything enabled and 50 sites.
2. I tried to create a service plan with Sitebuilder, but the option Sitebuilder is not shown anywhere.

I restarted PSA service but the problem persists.

Should I do anything more? I can provide Plesk license if you need it.

 

[IgorG]

Are you sure that you have pp-sitebuilder package installed?

 

[jnarvaez]

Yes, pp-sitebuilder is installed:



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and my license has sitebuilder support:



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and I cannot see sitebuilder when I create a new plan or edit a subscription:



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And this is what I see on server information:

CPU GenuineIntel, Intel(R) Xeon(R)CPU X3430 @ 2.40GHz
Version Parallels Plesk Panel v10.1.1_build1010110120.18 os_CentOS 5
OS Linux 2.6.18-028stab085.2

 

[IgorG]

Are you sure that you haven't already 50 sites with SiteBuilder and this limit is not reached?

 

[jnarvaez]

Yes, I'm sure, the server is new and I have a few domains on it, my license didn't had sitebuilder support so nobody could create sitebuilder sites.

 

[jnarvaez]

any idea? I have purchased the license but seems to be useless.

 

[custer]

Hi jnarvaez,


I'd suggest upgrading to Plesk 10.3.x and if the problem persists, contacting our technical support. This is not a normal behavior, so there might be an issue with your installation.