Issue I update to Onyx and the problems arrive

[israel diaz]

Hello.

I am Israel , I am new thank you for all.

For two years I not have problems in the server, but I update and the problems become another time.

The server is given me the webpages error 500 and not find the problem, but it is not working good the server.

Also I erase a domain via plesk, but if I put ftp account I enter and in ssh I see the folder.

I execute: plesk repair all

But say me that:

The system user 'vrsets' is orphaned in Plesk ..................... [WARNING]
Remove the system user 'vrsets'? [Y/n]

but not eliminate, go very fast and I can not record.


I eliminate the folder at hand

var/www/vrsets.com

but nothing.

I push in http://www.video-boda.es/ 20 times and see that stop


if you could help me to check the error in the log also to clean the domain completely. Sorry my bad english and thank you

 

[israel diaz]

ALso the system say me:

Warning: Information on some packages might not be actual: inconsistencies were detected in the system's package manager database. Please resolve this issue manually.

 

[israel diaz]

I execute this:

dpkg --audit

Los paquetes mostrados a continuación carecen del fichero de control
md5sums en la base de datos, tienen que reinstalarse:
sw-doctrine The PHP Doctrine ORM

apt-get install --reinstall sw-doctrine

Leyendo lista de paquetes... Hecho
Creando árbol de dependencias
Leyendo la información de estado... Hecho
Reinstallation of sw-doctrine is not possible, it cannot be downloaded.
0 actualizados, 0 se instalarán, 0 para eliminar y 7 no actualizados.
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension

What is this error ??

 

[israel diaz]

The fisrt issue I have, this is the output of plesk repair all

The system user 'vrsets' is orphaned in Plesk ..................... [WARNING]
Remove the system user 'vrsets'? [Y/n] Y
Removing the system user 'vrsets' ............................... [2017-01-22 22:42:23] DEBUG [util_exec] [f4cda814e79765d1d120a15fb59dfd12-0] Starting: usermng --set-user-quota --user=vrsets --quota=0, stdin:
[2017-01-22 22:42:23] DEBUG [util_exec] [f4cda814e79765d1d120a15fb59dfd12-0] Finished in 0.0101s, Error code: 255, stdout: usermng: /usr/sbin/setquota execution failed:
setquota: Cannot stat() mounted device /dev/vzfs: No such file or directory
setquota: Cannot stat() given mountpoint /dev/vzfs: No such file or directory
Skipping...
setquota: No correct mountpoint specified.
setquota: Cannot initialize mountpoint scan.
usermng: Unable to set quota for user 'vrsets'
, stderr: usermng: /usr/sbin/setquota execution failed:
setquota: Cannot stat() mounted device /dev/vzfs: No such file or directory
setquota: Cannot stat() given mountpoint /dev/vzfs: No such file or directory
Skipping...
setquota: No correct mountpoint specified.
setquota: Cannot initialize mountpoint scan.
usermng: Unable to set quota for user 'vrsets'

[2017-01-22 22:42:23] ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/usermng' '--set-user-quota' '--user=vrsets' '--quota=0'] with exit code [255]
[2017-01-22 22:42:23] DEBUG [util_exec] [5885273fe64df] Starting: send-error-report warning, stdin:
[2017-01-22 22:42:23] DEBUG [util_exec] [5885273fe64df] Finished in 0.00145s, Error code: TRUE, stdout: , stderr:
Error occured while sending feedback. HTTP code returned: 502
[FAILED]
- Failed to remove the system user 'vrsets': Unable to execute
usermng: usermng: /usr/sbin/setquota execution failed:
setquota: Cannot stat() mounted device /dev/vzfs: No such file
or directory
setquota: Cannot stat() given mountpoint /dev/vzfs: No such
file or directory

 

[IgorG]

It looks like that upgrade was not completed successfully. Try to fix it with

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

and check possible errors in output.

 

[israel diaz]

good morning! And Thank you Igor

OK I execute this commands:

# plesk installer --select-release-current --reinstall-patch --upgrade-installed-components
# plesk repair installation

The problem persist

Warning: Information on some packages might not be actual: inconsistencies were detected in the system's package manager database. Please resolve this issue manually.

I execute:

dpkg --audit

Leyendo lista de paquetes... Hecho
Creando árbol de dependencias
Leyendo la información de estado... Hecho
Reinstallation of sw-doctrine is not possible, it cannot be downloaded.
0 actualizados, 0 se instalarán, 0 para eliminar y 0 no actualizados.

I read here but I dont know find the package or remove them

https://talk.plesk.com/threads/package-cleanup.338215/

http://autoinstall.plesk.com/PSA_17.0.17/extras-deb-Ubuntu-14.04-x86_64/ ?????

The output

http://www.video-boda.es/salida.txt

also have the problem than it is bad eliminate a domain

plesk repair all

The system user 'vrsets' is orphaned in Plesk ..................... [WARNING]
Remove the system user 'vrsets'? [Y/n] Y
Removing the system user 'vrsets' ............................... [2017-01-22 22:42:23] DEBUG [util_exec] [f4cda814e79765d1d120a15fb59dfd12-0] Starting: usermng --set-user-quota --user=vrsets --quota=0, stdin:
[2017-01-22 22:42:23] DEBUG [util_exec] [f4cda814e79765d1d120a15fb59dfd12-0] Finished in 0.0101s, Error code: 255, stdout: usermng: /usr/sbin/setquota execution failed:
setquota: Cannot stat() mounted device /dev/vzfs: No such file or directory
setquota: Cannot stat() given mountpoint /dev/vzfs: No such file or directory
Skipping...
setquota: No correct mountpoint specified.
setquota: Cannot initialize mountpoint scan.
usermng: Unable to set quota for user 'vrsets'
, stderr: usermng: /usr/sbin/setquota execution failed:
setquota: Cannot stat() mounted device /dev/vzfs: No such file or directory
setquota: Cannot stat() given mountpoint /dev/vzfs: No such file or directory
Skipping...
setquota: No correct mountpoint specified.
setquota: Cannot initialize mountpoint scan.
usermng: Unable to set quota for user 'vrsets'

[2017-01-22 22:42:23] ERR [util_exec] proc_close() failed ['/opt/psa/admin/bin/usermng' '--set-user-quota' '--user=vrsets' '--quota=0'] with exit code [255]
[2017-01-22 22:42:23] DEBUG [util_exec] [5885273fe64df] Starting: send-error-report warning, stdin:
[2017-01-22 22:42:23] DEBUG [util_exec] [5885273fe64df] Finished in 0.00145s, Error code: TRUE, stdout: , stderr:
Error occured while sending feedback. HTTP code returned: 502
[FAILED]
- Failed to remove the system user 'vrsets': Unable to execute
usermng: usermng: /usr/sbin/setquota execution failed:
setquota: Cannot stat() mounted device /dev/vzfs: No such file
or directory
setquota: Cannot stat() given mountpoint /dev/vzfs: No such
file or directory

 

[IgorG]

What is output of

# mount

command? Is this Virtuozzo VPS?

 

[israel diaz]

I rent in Stratto server Germany

Yes it is a VPS

Hostname h2427019.stratoserver.net
IP address 85.214.94.111
OS ‪Ubuntu 14.04.5 LTS‬
Product Plesk Onyx
Version 17.0.17 Update #12, last updated on Jan 23, 2017 08:10 AM

 

[israel diaz]

I am having problems with the server. Give me error 500 more times!! I dont know what is the problem and where I have to find the log file.

log of error_log

[Mon Jan 23 03:38:07.927584 2017] [core:error] [pid 12287:tid 140401327412992] [client 163.172.65.215:33462] End of script output before headers: index.php
[Mon Jan 23 03:39:03.762652 2017] [fcgid:warn] [pid 12287:tid 140401463781120] [client 37.113.130.68:56497] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 03:39:03.762711 2017] [core:error] [pid 12287:tid 140401463781120] [client 37.113.130.68:56497] End of script output before headers: index.php
[Mon Jan 23 03:39:19.886691 2017] [fcgid:warn] [pid 12287:tid 140401274963712] [client 185.59.58.48:57381] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 03:39:19.886736 2017] [core:error] [pid 12287:tid 140401274963712] [client 185.59.58.48:57381] End of script output before headers: index.php
[Mon Jan 23 03:39:51.790649 2017] [fcgid:warn] [pid 12285:tid 140401337902848] [client 180.76.15.160:19429] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 03:39:51.790706 2017] [core:error] [pid 12285:tid 140401337902848] [client 180.76.15.160:19429] End of script output before headers: index.php
[Mon Jan 23 04:03:28.072585 2017] [fcgid:warn] [pid 12287:tid 140401432311552] [client 107.191.38.52:60282] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 04:03:28.072632 2017] [core:error] [pid 12287:tid 140401432311552] [client 107.191.38.52:60282] End of script output before headers: index.php
[Mon Jan 23 04:04:09.499743 2017] [fcgid:warn] [pid 12287:tid 140401453291264] [client 95.141.233.82:60988] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 04:04:09.499804 2017] [core:error] [pid 12287:tid 140401453291264] [client 95.141.233.82:60988] End of script output before headers: index.php
[Mon Jan 23 04:05:23.763649 2017] [fcgid:warn] [pid 12287:tid 140401243494144] [client 186.46.43.2:54368] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 04:05:23.763713 2017] [core:error] [pid 12287:tid 140401243494144] [client 186.46.43.2:54368] End of script output before headers: index.php
[Mon Jan 23 04:06:58.361720 2017] [fcgid:warn] [pid 12285:tid 140401463781120] [client 178.34.110.122:57428] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 04:06:58.361768 2017] [core:error] [pid 12285:tid 140401463781120] [client 178.34.110.122:57428] End of script output before headers: index.php
[Mon Jan 23 04:07:19.837826 2017] [fcgid:warn] [pid 12287:tid 140401411331840] [client 223.30.106.78:34447] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 04:07:19.837861 2017] [core:error] [pid 12287:tid 140401411331840] [client 223.30.106.78:34447] End of script output before headers: index.php
[Mon Jan 23 04:07:56.667566 2017] [fcgid:warn] [pid 12287:tid 140401474270976] [client 212.58.194.154:51358] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 04:07:56.667606 2017] [core:error] [pid 12287:tid 140401474270976] [client 212.58.194.154:51358] End of script output before headers: index.php
[Mon Jan 23 04:08:32.191520 2017] [fcgid:warn] [pid 12287:tid 140401555822336] [client 178.169.82.216:56097] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 04:08:32.191576 2017] [core:error] [pid 12287:tid 140401555822336] [client 178.169.82.216:56097] End of script output before headers: index.php
[Mon Jan 23 04:08:51.703663 2017] [fcgid:warn] [pid 12287:tid 140401463781120] [client 40.77.167.49:16190] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 04:08:51.703710 2017] [core:error] [pid 12287:tid 140401463781120] [client 40.77.167.49:16190] End of script output before headers: index.php
[Mon Jan 23 04:09:33.318919 2017] [fcgid:warn] [pid 12285:tid 140401243494144] [client 88.147.153.96:15693] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 04:09:33.318970 2017] [core:error] [pid 12285:tid 140401243494144] [client 88.147.153.96:15693] End of script output before headers: index.php
[Mon Jan 23 05:02:37.634830 2017] [fcgid:warn] [pid 12287:tid 140401432311552] [client 31.181.136.1:2322] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 05:02:37.634875 2017] [core:error] [pid 12287:tid 140401432311552] [client 31.181.136.1:2322] End of script output before headers: index.php
[Mon Jan 23 06:03:00.760693 2017] [fcgid:warn] [pid 12287:tid 140401411331840] [client 77.240.168.179:54333] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 06:03:00.760737 2017] [core:error] [pid 12287:tid 140401411331840] [client 77.240.168.179:54333] End of script output before headers: index.php
[Mon Jan 23 06:03:20.061658 2017] [fcgid:warn] [pid 12287:tid 140401316923136] [client 90.188.6.161:55051] mod_fcgid: read data timeout in 45 seconds
[Mon Jan 23 06:03:20.061700 2017] [core:error] [pid 12287:tid 140401316923136] [client 90.188.6.161:55051] End of script output before headers: index.php
[Mon Jan 23 06:03:22.087656 2017] [fcgid:warn] [pid 12287:tid 140401474270976] [client 59.89.205.162:4962] mod_fcgid: read data timeout in 45 seconds

I execute

/usr/local/psa/admin/bin/php_handlers_control --list


id: display name: version: type: cgi-bin: cli-bin: php.ini: system: service: pool.d:
module 5.5.9 5.5.9 module /usr/bin/php5-cgi /usr/bin/php5 /etc/php5/apache2/php.ini *
fastcgi 5.5.9 5.5.9 fastcgi /usr/bin/php5-cgi /usr/bin/php5 /etc/php5/cgi/php.ini *
fpm 5.5.9 5.5.9 fpm /usr/sbin/php5-fpm /usr/bin/php5 /etc/php5/fpm/php.ini * php5-fpm /etc/php5/fpm/pool.d
cgi 5.5.9 5.5.9 cgi /usr/bin/php5-cgi /usr/bin/php5 /etc/php5/cgi/php.ini *

php-cgi -v

PHP 5.5.9-1ubuntu4.20 (cgi-fcgi) (built: Oct 3 2016 13:02:14)
Copyright (c) 1997-2014 The PHP Group
Zend Engine v2.5.0, Copyright (c) 1998-2014 Zend Technologies
with the ionCube PHP Loader v4.6.0, Copyright (c) 2002-2014, by ionCube Ltd., and
with Zend OPcache v7.0.3, Copyright (c) 1999-2014, by Zend Technologies


free -m

total used free shared buffers cached
Mem: 8192 1702 6489 452 0 907
-/+ buffers/cache: 795 7396
Swap: 0 0 0


cat /proc/user_beancounters

Version: 2.5
uid resource held maxheld barrier limit failcnt
2427019: kmemsize 54264078 288714752 9223372036854775807 9223372036854775807 0
lockedpages 1 16 2097152 2097152 0
privvmpages 418339 1109565 9223372036854775807 9223372036854775807 0
shmpages 99488 393716 9223372036854775807 9223372036854775807 0
dummy 0 0 9223372036854775807 9223372036854775807 0
numproc 189 294 9223372036854775807 9223372036854775807 0
physpages 315925 649188 2097152 2097152 0
vmguarpages 0 0 2097152 2097152 0
oomguarpages 70369 189531 2097152 2097152 0
numtcpsock 36 92 9223372036854775807 9223372036854775807 0
numflock 9 35 9223372036854775807 9223372036854775807 0
numpty 3 18 9223372036854775807 9223372036854775807 0
numsiginfo 8 66 9223372036854775807 9223372036854775807 0
tcpsndbuf 726072 26229616 9223372036854775807 9223372036854775807 0
tcprcvbuf 589824 6379432 9223372036854775807 9223372036854775807 0
othersockbuf 321368 1504528 9223372036854775807 9223372036854775807 0
dgramrcvbuf 0 10304 9223372036854775807 9223372036854775807 0
numothersock 192 320 9223372036854775807 9223372036854775807 0
dcachesize 35299255 262991126 9223372036854775807 9223372036854775807 0
numfile 3160 6230 9223372036854775807 9223372036854775807 0
dummy 0 0 9223372036854775807 9223372036854775807 0
dummy 0 0 9223372036854775807 9223372036854775807 0
dummy 0 0 9223372036854775807 9223372036854775807 0
numiptent 106 106 9223372036854775807 9223372036854775807 0

 

[israel diaz]

Hello.

It is posible that if I change the fast cgi to FPM the server works well??..

Nop the problem persist uffff I hate when the server, plesk go bad...

 

[Bitpalast]

"End of script output before headers: index.php" means that this file is not generating any output. It can be that PHP is reading, but not interpreting the file. It can also be that the file itself is buggy. As the timeout of 45 seconds waiting on some response from the index.php script expires, the server returns a 5xx error.

Test if the cause is the content of the index.php file or if it lies in the PHP installation of the server: Please create a file "phpinfo.php" with this one line of content in the document root of your website:
<?php phpinfo(); ?>
Then open the URL with /phpinfo.php at the end.
Do you see an output?

 

[israel diaz]

Hello peter,

The page go very fast also it is not a problem of the page because when buggie all the server buggie, plesk include. I don´t know what is the problem when I install onyx version the problems beginning.

I need to find the logs of plesk to understand what is the problem, it is not only one page... it is all vps

http://www.video-boda.es/

http://www.video-boda.es/phpinfo.php

 

[israel diaz]

Hello peter,

The page go very fast also it is not a problem of the page because when buggie all the server buggie, plesk include. I don´t know what is the problem when I install onyx version the problems beginning.

I need to find the logs of plesk to understand what is the problem, it is not only one page... it is all vps

http://www.video-boda.es/

http://www.video-boda.es/phpinfo.php

"End of script output before headers: index.php" means that this file is not generating any output. It can be that PHP is reading, but not interpreting the file. It can also be that the file itself is buggy. As the timeout of 45 seconds waiting on some response from the index.php script expires, the server returns a 5xx error.

Test if the cause is the content of the index.php file or if it lies in the PHP installation of the server: Please create a file "phpinfo.php" with this one line of content in the document root of your website:
<?php phpinfo(); ?>
Then open the URL with /phpinfo.php at the end.
Do you see an output?

 

[Bitpalast]

According to your log entries, index.php is not generating an output, leading to a timeout. The phpinfo.php is generating an output. So everything is fine with PHP and web services. There simply is no issue. Your website can be opened and is delivered promptly.

If index.php is generating an output how can at the same time an error be thrown "End of script output before headers: index.php" and a timeout. Impossible. The log you have presented cannot possibly be the log of the domain or a previous error was fixed meanwhile.

 

[israel diaz]

According to your log entries, index.php is not generating an output, leading to a timeout. The phpinfo.php is generating an output. So everything is fine with PHP and web services. There simply is no issue. Your website can be opened and is delivered promptly.

If index.php is generating an output how can at the same time an error be thrown "End of script output before headers: index.php" and a timeout. Impossible. The log you have presented cannot possibly be the log of the domain or a previous error was fixed meanwhile.

Hello Thank you I stay 2 days with this.

Please see the video

No no all the server are working bad, in one moment freeze and block for 20 seconds.... after this works.

What is the logs of the server that I must to find to see if the server it is working properly.

Because you push the button in the web page and in the 6 pushed stop and freeze, after this reload.

I se another lo the syslog with more connection to smtp server... I put in the forum.

Sorry my bad english

 

[Dj Master V]

How is it that every Plesk Onyx update, the server sits the butt on the ground is not more have departed?

 

[israel diaz]

I hope the last point fix this. I hope.... NO not fix the problem

Plesk Onyx Update 13

• A number of updates to the Plesk locale.
• Plesk backups could not be managed in “Tools & Settings” > “Backup Manager”. (PPPM-5542)
• When migrating via the command line, subdomains could not be migrated if the parent domain’s hosting type was set to “Forwarding”. (PPPM-5525)
• Uploading a Plesk backup file 1 GB or greater in size to an FTP repository resulted in the backup process hanging and blocking further attempts to back up. (PPPM-5472)

Linux

• Clicking “Retrieve Keys” in the Plesk interface failed to retrieve the Plesk Multi Server license from KA. (PPPM-5568)
• Plesk backups stored if an FTP repository could not be restored if the size of user data for one or more subscriptions exceeded 2 GB. (PPPM-5532)
• On CentOS 7 x64 servers, Plesk installed in a Virtuozzo 7 container incorrectly detected the environment as a physical server. (PPPM-5509)
• Gracefully restarting Apache a number of times during a short period of time could result in the mod_fcgid process crashing. (PPPM-4567)