Igor on vacation..

[tkalfaoglu]

I wish Igor, the saviour of our PLESK installations, a great vacation.God knows he deserves it.

I cannot help but wonder why this big Parallels Inc cannot spare a few more people to PLESK for Linux.
It certainly is a wealthy company, judging from the amount we pay, and the apparent number of customers they have.

This forum is my ONLY way to solve some problems; and it turns out many of those problems are related to the software itself and not my fault.

Since unlike Linux, PLESK is virtually a closed box, with no documentation to its inner workings, we cannot solve many of the problems we encounter,
unless someone from Parallels is here to help us.

So, please Parallels, hire additional help, so we can not only get help while Igor is on vacation, but his huge load can be decreased, and we can get faster responses to our problems.

Regards,
Turgut Kalfaoglu
Kalfaoglu Internet Services Ltd

 

[Faris Raouf]

There are other people watching the forum while he is away. There was a detailed post by one of them regarding a problem someone was having with outbound anti-spam.

And if we, the users, find a nice juicy bug that affects more than one user or represents a security concern, you can be sure that it will be noted and acted upon even while he is away.

But at the end of the day, the real purpose of these forums is for us to help each other if we can, and generally this works well, I think?

 

[Alexey.Plotnitsky]

Hi tkalfaoglu,


1) Paralles provides paid support: https://www.parallels.com/support/plesk/form/

2) There is the public Knowledge Base with lot of info: http://kb.parallels.com/en/products/?id=8

3) Also there are lot of info here, on forum. One just need to use the forum search: http://forum.parallels.com/search.php

4) and yes, besides Igor other Parallels people also read this forum

 

[IgorG]

I'm here and glad to help you again and again.
And thank you for your kind words