Impossible download backup PLESK 12.0

[DiPolo]

Hi everyone seems lately I have big trouble downloading Backup from Backup Manager , I am not sure if this happen after some plesk update but a couple of week ago everything was just fine , however I tried to figure out the problem without success and I would appreciates some help
This is the scenario :

I try to download a 7.44 GB backup from Backup manager and after 10 minute (600sec) I get Bad gateway 504 nginx

lessss /var/log/sw-cp-server/error_log

Check the error log an appear the follow :

[error] 23401#0: *1762 upstream timed out (110: Connection timed out) while reading response header from upstream, client: MY.IP.ADDRES, server: , request: "POST /smb/backup/download-dump/domainId/1?_randomId=812854 HTTP/1.1", upstream: "fastcgi://unix:/var/run/sw-engine.sock", host: "MY HOSTNAME", referrer: "https://MY DOMAN/smb/backup/local-repository/domainId/1?_randomId=512690"

googling around seems to be timeout problem related to nginx so I modify the following configuration

/etc/nginx/nginx.conf

http {
    include       mime.types;
    default_type  application/octet-stream;

    #log_format  main  '$remote_addr - $remote_user [$time_local] "$request" '
    #                  '$status $body_bytes_sent "$http_referer" '
    #                  '"$http_user_agent" "$http_x_forwarded_for"';

    #access_log  /var/log/nginx/access.log  main;

    sendfile        on;
    #tcp_nopush     on;

    #keepalive_timeout  0;
    keepalive_timeout  65;
    #tcp_nodelay        on;

    #gzip  on;
    #gzip_disable "MSIE [1-6]\.(?!.*SV1)";

 proxy_connect_timeout       1200;
 proxy_send_timeout          1200;
 proxy_read_timeout          1200;
 send_timeout                1200;

 fastcgi_read_timeout 1200;
 fastcgi_buffers 8 128k;
 fastcgi_buffer_size 256k;
 server_tokens off;

    include /etc/nginx/conf.d/*.conf;
}

# override global parameters e.g. worker_rlimit_nofile
include /etc/nginx/*global_params;

After
/etc/php-fpm.d/www.conf

request_terminate_timeout = 1200

Service httpd Restart and Service nginx Restart ...but nothing happen still the same as before ,

sudo nano /etc/php.ini

max_execution_time = 0
max_input_time = 1200

Service httpd Restart and Service nginx Restart still the same after 10 minute I still get Bad gateway 504 nginx and still not able to download the backup

Please someone can help me out ...tHX

• OS: CentOS 6.2 (Final)
• Plesk version: 12.0.18 Update #78

 

[Lloyd_mcse]

Hi DiPolo,
The Plesk Panel is served via...

/etc/sw-cp-server

and PHP Processing..

/etc/sw-engine

So any timeouts for the Plesk panel should be set there.
See /etc/sw-cp-server/config

# service sw-cp-server start|stop|restart|status
# service sw-engine start|stop|restart|status

I hope that helps
Regards

Lloyd

 

[DiPolo]

thank you so much Lloyd I will try to make the changes on /etc/sw-cp-server/config

Regards
Dipolo