Resolved Impossible to generate or renew any certificates

[Roberto84.c]

Si io ho lanciato questo cosi come e scritto poi ho riprovato a creare il certificato e funziona

ok grazie provo.

 

[MaxMauri]

Very strange. I got the exact SSLit, Let's encrypt, and CentOS version but I have this error attached when try to click on "renew" .

He gave me the same problem

 

[Bitpalast]

It would be great if someone who experiences the issue created an official Plesk Support ticket and then, once Plesk has solved it, reports back here. This must be examined on an affected server. Obviously not all are affected, so it remains unclear what causes the issue.

 

[MaxMauri]

@Roberto84.c
Do you want to open the ticket?

 

[Roberto84.c]

@Roberto84.c
Do you want to open the ticket?

I just tried tried, but it tells me with my key:

"We identified that the Plesk license was purchased not directly from Plesk but through one of the Plesk Resellers."

• Please contact your license provider for support service.

So I cannot submit any support ticket.

 

[MaxMauri]

I just tried tried, but it tells me with my key:

"We identified that the Plesk license was purchased not directly from Plesk but through one of the Plesk Resellers."

• Please contact your license provider for support service.

So I cannot submit any support ticket.

That’s funny, they should take care of it anyway

 

[Bitpalast]

How to get support directly from Plesk?

Question How to get support directly from Plesk? Answer Lease-type Plesk licenses purchased directly from Plesk running on supported Plesk version include full free support. Perpetual-type license...

support.plesk.com

 

[pleskpanel]

If you're able to replicate this error, please also consider reporting a bug.

 

[AYamshanov]

Hi everyone,

The new version with a bugfix is released,

Changes​

3.1.1 (27 September 2022)​

• [-] The extension now shows correct error messages if the Let's Encrypt service returns some errors. (EXTLETSENC-1171)

 

[MaxMauri]

Hi everyone,

The new version with a bugfix is released,

Thanks for the good news

 

[Roberto84.c]

It seems to work now, no more errors. Let's encyrpt version 3.1.1-821.