Resolved Imunify unistall or install not possible

[KAEL]

Server operating system version

UBUNTU 22.04

Plesk version and microupdate number

18.0.72

Hello,
the imunify installation was not completed. Attempts to reinstall or uninstall fail.

Attached is an excerpt from the log file.

All solutions from the forums (dpgk -configure -a, etc.) have not worked so far.


LOGS:

Reading state information...
alt-common-release is already the newest version (1.0.0-0).
imunify-antivirus is already the newest version (8.6.1-1).
imunify-common is already the newest version (1.3.4-8).
imunify-core is already the newest version (8.7.1-1).
imunify-notifier is already the newest version (2.1.12-1).
imunify360-venv is already the newest version (2.6.0-3).
0 upgraded, 0 newly installed, 0 to remove and 2 not upgraded.
6 not fully installed or removed.
Setting up alt-common-release (1.0.0-0) ...
sed: can't read /etc/apt/sources.list.d/alt-common-els.list: No such file or directory
sed: can't read /etc/apt/sources.list.d/alt-common-els.list: No such file or directory
sed: can't read /etc/apt/sources.list.d/alt-common-els.list: No such file or directory
dpkg: error processing package alt-common-release (--configure):
installed alt-common-release package post-installation script subprocess returned error exit status 2
Setting up imunify-common (1.3.4-8) ...
Job failed. See "journalctl -xe" for details.
dpkg: error processing package imunify-common (--configure):
installed imunify-common package post-installation script subprocess returned error exit status 1
dpkg: dependency problems prevent configuration of imunify-antivirus:
imunify-antivirus depends on imunify-common (>= 1.3.4-1); however:
Package imunify-common is not configured yet.

dpkg: error processing package imunify-antivirus (--configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of imunify360-venv:
imunify360-venv depends on alt-common-release; however:
Package alt-common-release is not configured yet.

dpkg: error processing package imunify360-venv (--configure):
dependency problems - leaving unconfigured
dpkg: dependency problems prevent configuration of imunify-core:
imunify-core depends on imunify360-venv (>= 2.5.0-1); however:
Package imunify360-venv is not configured yet.

dpkg: error processing package imunify-core (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
No apport report written because MaxReports is reached already
No apport report written because MaxReports is reached alreadydpkg: dependency problems prevent configuration of imunify-notifier:
imunify-notifier depends on imunify-common (>= 1.0.0-6); however:
Package imunify-common is not configured yet.

dpkg: error processing package imunify-notifier (--configure):
dependency problems - leaving unconfigured

No apport report written because MaxReports is reached already
Errors were encountered while processing:
alt-common-release
imunify-common
imunify-antivirus
imunify360-venv
imunify-core
imunify-notifier
needrestart is being skipped since dpkg has failed
E: Sub-process /usr/bin/dpkg returned an error code (1)
Bootstrapper has finished action (exec time: 0 sec.): parent_name='PLESK_18_0_72', sequence='pkgs', stage='rollback', sequence_order='1', operation='install', exec_cmd='rm -f /tmp/pp-bootstrapper-mode.flag; rm -f /var/lock/parallels-panel-maintenance-mode.flag; touch /var/lock/parallels-panel-upgrade-failure.flag; :'', m_arch='', exit code: 0, output: ~empty

 

[Sebahat.hadzhi]

@KAEL , I will need to further consult with our team on the reported issue. I will follow-up with more details as soon as possible.

 

[Sebahat.hadzhi]

@KAEL , could you please run the following command on your server:

apt purge alt-common-release

Then re-attempt the Imunify installation.

 

[KAEL]

here the result:

apt purge alt-common-release
Reading package lists... Done
Building dependency tree... Done
Reading state information... Done
The following packages were automatically installed and are no longer required:
ai-bolit alt-curlssl alt-libcurlssl alt-libssh2 alt-openssl alt-openssl-libs alt-php-hyperscan alt-php-internal alt-php-internal-cli
alt-php-internal-common alt-php-internal-fpm alt-php-internal-intl alt-php-internal-mbstring alt-php-internal-mysqlnd alt-php-internal-pdo
alt-php-internal-process alt-python-internal alt-python-internal-libs alt-python-internal-pip-wheel alt-python-internal-setuptools-wheel
alt-sqlite alt-tmpreaper app-version-detector cpp cpp-11 freetds-common gcc gcc-11 gcc-11-base imunify-release libasan6 libatomic1 libc-dev-bin
libc-devtools libc6-dev libcc1-0 libcrypt-dev libgcc-11-dev libisl23 libitm1 libleveldb1d liblsan0 libmpc3 libncurses-dev libnsl-dev libquadmath0
libreadline-dev libsybdb5 libtirpc-dev libtsan0 libubsan1 libwebp-dev linux-libc-dev manpages-dev rpcsvc-proto
Use 'apt autoremove' to remove them.
The following packages will be REMOVED:
alt-common-release* imunify-antivirus* imunify-core* imunify360-venv*
0 upgraded, 0 newly installed, 4 to remove and 0 not upgraded.
6 not fully installed or removed.
After this operation, 130 MB disk space will be freed.
N: Ignoring file 'plesk.list.ai_back' in directory '/etc/apt/sources.list.d/' as it has an invalid filename extension
Do you want to continue? [Y/n] y
(Reading database ... 189034 files and directories currently installed.)
Removing imunify-antivirus (8.6.1-1) ...
Removing imunify-core (8.7.1-1) ...
Removing imunify360-venv (2.6.0-3) ...
Removing alt-common-release (1.0.0-0) ...
Setting up imunify-common (1.3.4-8) ...
Job failed. See "journalctl -xe" for details.
dpkg: error processing package imunify-common (--configure):
installed imunify-common package post-installation script subprocess returned error exit status 1
dpkg: dependency problems prevent configuration of imunify-notifier:
imunify-notifier depends on imunify-common (>= 1.0.0-6); however:
Package imunify-common is not configured yet.

dpkg: error processing package imunify-notifier (--configure):
dependency problems - leaving unconfigured
No apport report written because the error message indicates its a followup error from a previous failure.
Errors were encountered while processing:
imunify-common
imunify-notifier
needrestart is being skipped since dpkg has failed
E: Sub-process /usr/bin/dpkg returned an error code (1)

 

[KAEL]

it works with additionally
apt purge imunify-common

thanks