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- Server operating system version
- Ubuntu 20.04.5 LTS x86_64
- Plesk version and microupdate number
- Plesk Obsidian 18.0.49.0, revision a146da4f2c52b
Hi!
A couple of days ago a subscriber of mine accidentally changed their vhost home folder permissions to 0644, resulting in what you'd expect: web services could not search the directory, causing permission errors and internal server errors when accessed. The Panel File Manager did not work, and neither did the Panel SSH Terminal for this particular subscriber.
I resolved the issue by remoting into the host, and correcting the permissions manually to 0710 as observed on the folders of other subscribers. All services and functions work as expected, except for the Log Browser.
When I try to open the Log Browser window for their particular domain, nothing happens for a solid 5 minutes (probably longer), after which I get the HTTP status 504 Gateway Timeout. Looking in the /var/log/plesk/panel.log file, I am informed of the following 10 minutes later:
Seeing as I cannot read the encrypted PHP files, it is very difficult to diagnose the problem myself. Thinking this issue was somehow caused by the permission errors described above, I have tried the following:
What could be the cause of this, and how do I resolve it?
Log Browser version: 1.6.1-212
A couple of days ago a subscriber of mine accidentally changed their vhost home folder permissions to 0644, resulting in what you'd expect: web services could not search the directory, causing permission errors and internal server errors when accessed. The Panel File Manager did not work, and neither did the Panel SSH Terminal for this particular subscriber.
I resolved the issue by remoting into the host, and correcting the permissions manually to 0710 as observed on the folders of other subscribers. All services and functions work as expected, except for the Log Browser.
When I try to open the Log Browser window for their particular domain, nothing happens for a solid 5 minutes (probably longer), after which I get the HTTP status 504 Gateway Timeout. Looking in the /var/log/plesk/panel.log file, I am informed of the following 10 minutes later:
Seeing as I cannot read the encrypted PHP files, it is very difficult to diagnose the problem myself. Thinking this issue was somehow caused by the permission errors described above, I have tried the following:
- Reboot the host machine
- Update Plesk (from 48 to 49)
- Remove the files under /var/www/vhosts/system/<domain>/logs/*, restarting apache, nginx, psa and sw-engine, and then relinking the log files into the vhost folder using plesk sbin relink-vhost-logs --domain-name <domain> --sys-user-login <user> --create.
- Scrutinizing their home folder's permissions, but nothing looks wrong when compared to other subscribers' folders.
What could be the cause of this, and how do I resolve it?
Log Browser version: 1.6.1-212
