• The APS Catalog has been deprecated and removed from all Plesk Obsidian versions.
    Applications already installed from the APS Catalog will continue working. However, Plesk will no longer provide support for APS applications.
  • Please be aware: with the Plesk Obsidian 18.0.78 release, the support for the ngx_pagespeed.so module will be deprecated and removed from the sw-nginx package.

Login problems - 500 error message

B

BZDprint

Guest
Hey,

I hope someone is able to help please? Every day when I try to login to Plesk I keep getting a 500 error message. Please find this below.

ERROR: SWKeyExFatalError
error: Cannot open file

0: common_func.php3:4536
of_get_key_by_product(string 'plesk-unix')

1: common_func.php3:4536
getPleskKey()

2: common_func.php3:4615
getKeyProp(string 'demo')

3: auth.php3:48

But when I run the command below:

cd /etc/sw/
chown psaadm.swkey-data keys -R
/etc/rc.d/init.d/psa restart

It fixes the problem until the next day and I have to run the command again. Do you know what the problem might be please?

Thanks :)
 
Make sure that /etc/sw/keys/registry.xml has psaadm owner but not root.
Is it Plesk installed to Virtuozzo container? If yes - is it Debian container?
 
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