Resolved Mail problem Mailenable

[Jonas N]

Hi,

We are going to use a new external invoice system.

The system will send out the invoice with our domain name. " [email protected] via there mailserver and do not do any auth with our. And we want a copy oc this email.
The problem is that we do not recives this email.

The log is saying this. I have done all kind of searches for this and can not find any good ide.

I have white listed the ip

Trace: Tracing message with Message ID [406214CE3F0941ACB359D8F9BB4CB46D.MAI] from the SMTP Inbound Queue

Result: [406214CE3F0941ACB359D8F9BB4CB46D.MAI] was not routed from the SMTP inbound message queue by the local MTA Service. Below are relevant log details:

MTA Debug log matches:
10/11/17 09:43:37 Processing file 406214CE3F0941ACB359D8F9BB4CB46D.MAI from queue SMTP
10/11/17 09:43:37 ME-MTA-INFO : Routing message (406214CE3F0941ACB359D8F9BB4CB46D.MAI) from (SMTP) to 1 recipient(s).
10/11/17 09:43:37 MTADeliverMessage::Executing external COM event pleskmemta.PleskMEMTA with message 406214CE3F0941ACB359D8F9BB4CB46D.MAI from SMTP queue
10/11/17 09:43:37 MTADeliverMessage:: COM Pickup Event pleskmemta.PleskMEMTA removed message 406214CE3F0941ACB359D8F9BB4CB46D.MAI.

Virus filter log matches:
Error with reading log file C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\LOGGING\MTA\MEAVGEN-Report-171011.log. Error Could not find file 'C:\Program Files (x86)\Parallels\Plesk\Mail Servers\Mail Enable\LOGGING\MTA\MEAVGEN-Report-171011.log'.

Important: Message ID [406214CE3F0941ACB359D8F9BB4CB46D.MAI] has not been routed through MailEnable queues. Check the log details for the reason. If in a cluster you will need to check each cluster server log files.

Status: SMTP Inbound transaction details for Message ID [406214CE3F0941ACB359D8F9BB4CB46D.MAI] follow below:
10/11/17 09:43:31 SMTP-IN 406214CE3F0941ACB359D8F9BB4CB46D.MAI 1300 ********* ********** ESMTP MailEnable Service, Version: 9.75-9.75- ready at 10/11/17 09:43:31 0 0
10/11/17 09:43:31 SMTP-IN 406214CE3F0941ACB359D8F9BB4CB46D.MAI 1300 ******* EHLO EHLO *********** *********** [***********], this server offers 5 extensions 141 26
10/11/17 09:43:31 SMTP-IN 406214CE3F0941ACB359D8F9BB4CB46D.MAI 1300 ********** STARTTLS 24 10
10/11/17 09:43:31 SMTP-IN 406214CE3F0941ACB359D8F9BB4CB46D.MAI 1300 *********** STARTTLS STARTTLS 24 10
10/11/17 09:43:31 SMTP-IN 406214CE3F0941ACB359D8F9BB4CB46D.MAI 1300 ********** EHLO EHLO ******** ********** [**********], this server offers 4 extensions 127 26
10/11/17 09:43:37 SMTP-IN 406214CE3F0941ACB359D8F9BB4CB46D.MAI 1300 ************* MAIL MAIL FROM:<***************> 250 Requested mail action okay, completed 43 77
10/11/17 09:43:37 SMTP-IN 406214CE3F0941ACB359D8F9BB4CB46D.MAI 1300 168.245.43.210 RCPT RCPT TO:<************> 250 Requested mail action okay, completed 43 37
10/11/17 09:43:37 SMTP-IN 406214CE3F0941ACB359D8F9BB4CB46D.MAI 1300 ************ DATA DATA 354 Start mail input; end with <CRLF>.<CRLF> 46 6



I have removed ipadress and domain information.
We are using 12.5.30 Update #71
Mailenable MailEnable Professional 9.75

 

[Jonas N]

Fixed this issue by following this guide.
Mails are not receiving from some of external domains: COM Pickup Event pleskmemta.PleskMEMTA removed message