Issue mailman mailinglists: sorry, no mailbox here by that name

[Sven K.]

Hi folks,
I updated Plesk vom 11.x to 12.5.30 a while ago.
Under Plesk 11.x creating new mailinglists with mailman was no problem.
Since 12.5.x I can create a new mailinglist with https://lists.myserver.de/mailman/admin/
But when I send a mail to the new mailinglist, I get this error message back:
Diagnostic-Code: smtp; 550 sorry, no mailbox here by that name. (#5.7.17)

The old mailinglists are still functional. Only the new mailinglists don't work.

Any idea? What do I have to do?
Thanks for any hint!
Greetings... Sven

 

[MarkM]

Have you tried repairing the mail configuration?

# plesk repair mail

Edit: Found this - Mailing list returns: "Sorry, no mailbox here by that name"

 

[Sven K.]

# plesk repair mail

Thanks!
I tried: plesk repair mail mydomain.de
This is the result:

Repairing the mail server configuration
Reconfiguring the settings of domains: mydomain.de .................. [OK]
Reconfiguring the mailboxes ..................................... [2018-03-29 10:21:44] ERR [util_exec] proc_close() failed ['/usr/local/psa/admin/bin/mailname_repair'] with exit code [1]
[FAILED]
- mailname_repair failed: Input parse error: Invalid or
unsupported Unicode character or escape sequence found in
string. UTF8 encoded characters and '\u' escape sequences are
not supported. Error occured at offset 17806, character '\'.
Worker /usr/local/psa/admin/sbin/mailname_repair.worker failed
with exit status 1
ERROR:mailname_repair:This exception happened at:
Traceback (most recent call last):
File
"/usr/local/psa/lib/modules/python/mailname_repair/mailname_repair.py",
line 147, in main
run_cpp_restore_worker(json.dumps(data))
File
"/usr/local/psa/lib/modules/python/mailname_repair/mailname_repair.py",
line 82, in run_cpp_restore_worker
raise Exception("Worker %s failed with exit status %d" %
(worker_bin, p.returncode))
Exception: Worker
/usr/local/psa/admin/sbin/mailname_repair.worker failed with
exit status 1

Error messages: 0; Warnings: 0; Errors resolved: 0

exit status 1

So, what can I do now?
Any ideas?

Greetings... Sven

 

[MarkM]

Yup, that's a Plesk bug;

Cannot repair mail service for a domain: Invalid or unsupported Unicode character or escape sequence found in string

 

[Sven K.]

Yup, that's a Plesk bug;

Cannot repair mail service for a domain: Invalid or unsupported Unicode character or escape sequence found in string

Ok, thank you.
I used the workaround and now the repair mail service went through without any problems.
But unfortunately the problem is not solved. I still get the same error response.

When I try this: plesk repair mail [email protected]
I get this error:

Reconfiguring the mail service ...................................... [ERROR]
The mailbox [email protected] was not found.

Any ideas, how I can fix this?

CU.... Sven

 

[MarkM]

How about switching it off and then back on?

# plesk bin maillist --off example.com
# plesk bin maillist --on example.com

 

[Sven K.]

How about switching it off and then back on?

# plesk bin maillist --off example.com
# plesk bin maillist --on example.com

Thanks again for you help!
But unfortunately the problem is still not solved. I still get the same error response.

Greetings... Sven

 

[MarkM]

What's being logged in /var/log/maillog ?

 

[Sven K.]

What's being logged in /var/log/maillog ?

Strangely, I can not find anything about it!?

 

[MarkM]

What about under /var/log/mailman/ - anything good?

 

[Sven K.]

I looked there too, but can not find anything about it!?