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Hangover2
Regular Pleskian
Username: Hangover2
TITLE
Migrator fails to migrate users properly leading to mailbox inconsistencies
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk Obsidian 18.0.38 Update #2, Debian 10.10, x86-64
PROBLEM DESCRIPTION
Using email aliases as "External email address" for Plesk users in a subscription can lead to mailbox inconsistencies after migrating the subscription to a new Plesk server with the Plesk "Migration & Transfer Manager" tool.
STEPS TO REPRODUCE
- create a subscription with a domain: "test-domain.com"
- create an email address with an alias: [email protected] ([email protected])
- create a new Plesk user "Alias User" in the subscription and use "[email protected]" as "External email address" because we do not want to create a new email address (is used as alias already)
- migrate the subscription to a new Plesk server with the Plesk "Migration & Transfer Manager" tool
ACTUAL RESULT
- on the new server a new mailbox is created "[email protected]"
- the mailbox "[email protected]" will be created incorrectly without its alias, because a mailbox with this alias does already exist
- the "Alias User" created does not use "External email address" anymore, it is now using the newly created mailbox, that did not exist before
EXPECTED RESULT
- the "Alias User" should be migrated correctly not changing his settings about "External email address"
- no extra Mailbox should be created and the existing ones should be migrated correctly including email aliases, that are maybe used as "External email address" for users of the Plesk customer
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
TITLE
Migrator fails to migrate users properly leading to mailbox inconsistencies
PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE
Plesk Obsidian 18.0.38 Update #2, Debian 10.10, x86-64
PROBLEM DESCRIPTION
Using email aliases as "External email address" for Plesk users in a subscription can lead to mailbox inconsistencies after migrating the subscription to a new Plesk server with the Plesk "Migration & Transfer Manager" tool.
STEPS TO REPRODUCE
- create a subscription with a domain: "test-domain.com"
- create an email address with an alias: [email protected] ([email protected])
- create a new Plesk user "Alias User" in the subscription and use "[email protected]" as "External email address" because we do not want to create a new email address (is used as alias already)
- migrate the subscription to a new Plesk server with the Plesk "Migration & Transfer Manager" tool
ACTUAL RESULT
- on the new server a new mailbox is created "[email protected]"
- the mailbox "[email protected]" will be created incorrectly without its alias, because a mailbox with this alias does already exist
- the "Alias User" created does not use "External email address" anymore, it is now using the newly created mailbox, that did not exist before
EXPECTED RESULT
- the "Alias User" should be migrated correctly not changing his settings about "External email address"
- no extra Mailbox should be created and the existing ones should be migrated correctly including email aliases, that are maybe used as "External email address" for users of the Plesk customer
ANY ADDITIONAL INFORMATION
YOUR EXPECTATIONS FROM PLESK SERVICE TEAM
Confirm bug
