My hostname is wrong and I cannot access plesk billing

[2danis2do]

Just seen this in the 9.0 thread but I have 9.3 installed so thought I would post agaion in this thread:

When I first updated, I tried to access plesk billing and it took me to some strange hostname that isn't correct for my server. I fixed this issue with the Change Hostname button and it correctly shows the fixed host every time I visit that page.

However, when I try to access plesk billing, it still takes me to the old hostname! Additionally, at the top of every page for clients and resellers, I get this error message: "Error: Unable to fetch customers' balances: Unable to connect to Plesk-Billing."

It seems as if the old hostname is stored somewhere and not using the one that plesk uses.

Can anyone help? I don't want my clients to see a big error message when they log in.

I am having this same problem. I can't find anyway to update the billing link to resolve to my new domain. At the moment clicking on billing resolves to http://myolddomain.com/pleskbilling/admin/index.php and I would like to update this to http://my newdomain.com/pleskbilling/admin/index.php.

I have looked through mysql and there is no reference to the old domain there. I have also looked in:

/var/lib/sso/sso.db

but again cannot find any obvious reference but it is possibly encrypted? There is this though?

INSERT INTO "idp_info" VALUES('5298cf9f972936fa1e43dd9c866d5c92');

Any ideas?

 

[IgorG]

Maybe it will help?

http://kb.odin.com/en/6030

 

[2danis2do]

Thx IgorG.

Thought I posted this somewhere already on this board but it is possible it has not been approved or lost somewhere.

What I managed to do was deselect the option in Plesk Billing to under System > Server Settings > Sever Groups > Edit to 'Try to register Parallels Plesk Panel in SSO'.

Funny thing is that this always seem to be selected even though I have deselected it and it seems to be deselected in the database!

I also ran an update using the Control Panel Update, and deleted my test Plesk Billing installation, but think that the first one here did the trick in my case.