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My websites suddenly died

Discussion in 'Plesk for Linux - 8.x and Older' started by kindian, Sep 2, 2005.

  1. kindian

    kindian Guest

    I can enter PLESK control panel, but when I try to check something from my domains I get lots of errors like:

    when try to see logs:
    LogFilesList->init() failed: filemng failed: filemng: stat failed: No such file or directory

    when try to see files:
    FileList::init() failed: ls_dir_wrapper() failed: filemng: Unable to getpwnam for user xxxx filemng: User xxxx not found

    but besides all these the websites seemed to dissappear from the www, they are all on my PLESK and all the definitions are OK. I even tryed to restart the server, it restarted. Tryed to restart apache trough SSH, and boing! SSH and FTP don't work either!

    Webmail works fine and mysql too.

    So what's wrong?
    Help me out please.
  2. kindian

    kindian Guest

    I managed to enter through SSH with the server in "recovery" mode. What do you suggest I do now?
  3. kindian

    kindian Guest

    I went to PLESK and the Apache server option has got a red cross and when press RUN it gives me this error:

    Unable to make action: Unable to manage service by websrvmng: websrvmng: Service httpd failed to start


    0: /usr/local/psa/admin/htdocs/server/restart_services.php:19 psaerror(string "Unable to make action: Unable to manage service by websrvmng: websrvmng: Service httpd failed to start")

    I REALLY NEED HELP :confused:
  4. jamesyeeoc

    jamesyeeoc Guest

    Have you checked the directory & file ownership (ftpusername : psaserv) (or ftpusername : psacln)

    Were any changes made to any of the apache config files, either in /etc/httpd/conf or /home/httpd/vhosts/domain.tld/conf before this occurred? May want to check them anyways.

    Check your log files for any indications of problems
  5. kindian

    kindian Guest

    nothing was changed. it just stopped working. besides that right now I cant login via SSH it tells me the the host is "unreachable" (my IP). so I can't read the logs.

    all my 4 IP's arent working, they all go to 404 pages.

    i just happened this afternoon, everything was working great for months.

    i gotta solve this problem all by myself and i dont figure out how

  6. jamesyeeoc

    jamesyeeoc Guest

    Can you SSH to the IP? And have you checked with your provider or ISP to see if you are having problems on the network end?
  7. kindian

    kindian Guest

    ISP (amen) has no problems, just my stuff that isnt working. I've tryed SSH with my IP, my domains and nothing.
  8. jamesyeeoc

    jamesyeeoc Guest

    Have your Hosting techs reboot the server, or since they have console access, they may be able to do some diagnostic checking.
  9. kindian

    kindian Guest

    I did manage do enter via SSH earlier. Here's some problems I had then:

    I've tryed to restart apache from here or read the logs, but there's something wrong:

    root # apachectl -k stop
    -bash: apachectl: command not found

    and how come the /local directory isnt found if it is there:

    usr # dir
    X11R6 bin doc i686-pc-linux-gnu include info lib local man portage sbin share src tmp

    root # dir usr/local
    dir: usr/local: No such file or directory
  10. jamesyeeoc

    jamesyeeoc Guest

    You're in the /root directory, so you would have to do:

    dir /usr/local

    In your initial post, you mentioned that mysql and webmail were still working, are they working now or have they stopped as well?
  11. kindian

    kindian Guest

    yes i also did /usr/local
    i just posted one of my last tries.

    webmail and phpadmin (mysql) are still workin
  12. jamesyeeoc

    jamesyeeoc Guest

    Ok, so if you are in the 'usr' directory and can 'see' the local directory, but cannot get a dir listing of it, then you may have to run some fsck/e2fsck checks on the drive/partitions
  13. kindian

    kindian Guest

    but the problem right now is that I cant even connect through SSH. I did it once, but it does not work now

    without SSH connection I'm in a dead end, right?
  14. jamesyeeoc

    jamesyeeoc Guest

    With a remote server, if SSH does not work, then your next move would be to call the DataCenter/Host techs who have console access to the server.
  15. kindian

    kindian Guest

    that's what I didnt want to hear. They dont work at weekends, and during the week they are slow answering to costumer problems. thanks for the help, i think I need some sleep now.
  16. jamesyeeoc

    jamesyeeoc Guest

    You don't have VNC installed on the server do you? That's the only other thing I can think of right now.
  17. kindian

    kindian Guest

    i got connected through SSH

    can anyone help me now?

    i bet someone has hacked my server or something

    here's the alert i got from the SSH manager


    1. Either the administrator has chanded the host identification or
    2. The host has been upgraded from SSH1 to SSH2
    Someone could be eavesdropping on you right now (man-in-the-middle attack)!
  18. kindian

    kindian Guest

    the local directory is:

    root # dir /usr/local
    bin doc games lib man sbin share src

    i though it should have an APACHE subdirectory, right?
  19. jamesyeeoc

    jamesyeeoc Guest

    Look for


    'httpd' is Apache on RH type systems
  20. kindian

    kindian Guest

    /usr/lib/httpd: No such file or directory

    lib # dir
    cpp libcrypt.so.1 libnsl-2.3.2.so libpam_misc.so.0.75 libsandbox.so
    dev-state libcurses.so libnsl.so.1 libpamc.so libss.so
    evms libdl-2.3.2.so libnss_compat-2.3.2.so libpamc.so.0 libss.so.2
    ld-2.3.2.so libdl.so.2 libnss_compat.so.2 libpamc.so.0.75 libss.so.2.0
    ld-linux.so.2 libe2p.so libnss_dns-2.3.2.so libpcprofile.so libthread_db-1.0.so
    libBrokenLocale-2.3.2.so libe2p.so.2 libnss_dns.so.2 libproc.so libthread_db.so.1
    libBrokenLocale.so.1 libe2p.so.2.3 libnss_files-2.3.2.so libproc.so.3.1.14 libutil-2.3.2.so
    libSegFault.so libext2fs.so libnss_files.so.2 libpthread-0.10.so libutil.so.1
    libanl-2.3.2.so libext2fs.so.2 libnss_hesiod-2.3.2.so libpthread.so.0 libuuid.so
    libanl.so.1 libext2fs.so.2.4 libnss_hesiod.so.2 libpwdb.so libuuid.so.1
    libblkid.so libhistory.so libnss_nis-2.3.2.so libpwdb.so.0 libuuid.so.1.2
    libblkid.so.1 libhistory.so.4 libnss_nis.so.2 libpwdb.so.0.62 modules
    libblkid.so.1.0 libhistory.so.4.3 libnss_nisplus-2.3.2.so libreadline.so rcscripts
    libc-2.3.2.so libm-2.3.2.so libnss_nisplus.so.2 libreadline.so.4 security
    libc.so.6 libm.so.6 libpam.so libreadline.so.4.3 udev-state
    libcom_err.so libmemusage.so libpam.so.0 libresolv-2.3.2.so
    libcom_err.so.2 libncurses.so libpam.so.0.75 libresolv.so.2
    libcom_err.so.2.1 libncurses.so.5 libpam_misc.so librt-2.3.2.so
    libcrypt-2.3.2.so libncurses.so.5.3 libpam_misc.so.0 librt.so.1