Nameserver show not update button after add entries

[Azurel]

Username:

TITLE

Nameserver show not update button after add entries

PRODUCT, VERSION, OPERATING SYSTEM, ARCHITECTURE

AlmaLinux, 16.0.65#2

PROBLEM DESCRIPTION

Added nameserver, but no UPDATE button appear. I must remove entries to see the button für update.

See image: image hosted at ImgBB

STEPS TO REPRODUCE

Add nameserver in domain alias

ACTUAL RESULT

no update button appears

EXPECTED RESULT

update button after add nameserver

ANY ADDITIONAL INFORMATION

update button appears after delete entries

YOUR EXPECTATIONS FROM PLESK SERVICE TEAM

Confirm bug

 

[Sebahat.hadzhi]

Thank you for the report, @Azurel. Unfortunately, I don't clearly understand what the issue is. Kindly provide us with step-by-step instructions on how to reproduce it on our end, i.e. 1. Navigate to Subscriptions > 2. Choose the add alias domain option, etc. Thanks in advance for your cooperation.

 

[Azurel]

Its all in the image. These are two different states:
1. Left side are 3 new entries, but no "UPDATE"-button, so its impossible to apply the DNS changes.
2. Right side are 2 exists entries deleted, with deletion of exists entries the "UPDATE"-button appears.

But i found that this behavior is "random". In some domains there is this issue, in another its works like expected. I don't know why.

 

[Sebahat.hadzhi]

Thank you for the clarification. If I understand correctly, you do not see the "Update" button upon adding a new NS record, you only see it upon deleting the existing NS entries. If that's the case, I was unable to reproduce the issue on a test environment with AlmaLinux 8.10 and Plesk 16.0.65 update 2. Please double-check if the DNS server is running (Tools & Settings -> Services Management). You may also try the Plesk repair utility, for dns and installation:

plesk repair dns
plesk repair installation

If that doesn't help, the issue might be related to a modification of Plesk's CSS files. If you have the option, it will be best to open a ticket with our support team so they can connect to your server and investigate the case further.

 

[Azurel]

As I wrote in the last sentence, the error behavior happens with one domain and then not with another. This has nothing to do with CSS files. I have updated about 20 domains by hand and it felt like the error was present in 60% of the cases. That's all I can contribute. The developer would have to look at what happens in the code when adding and why there is no update button in some cases. Deleting entries displayed the update button 100% of the time.