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Resolved No Email receive

C

christanto

New Pleskian
Server operating system version
Ubuntu 22.04.3 LTS
Plesk version and microupdate number
Plesk Obsidian Version 18.0.54
Hey community,

My server is no longer receiving emails. I have checked with mx toolbox. everything is fine. mx address is publicly known.
The email logs also look normal, there is no error or anything like that. Example from email logs:
2023-08-10 14:36:16infodovecot [1240738]service=imap, user=[email protected], ip=[::1]. Disconnected: Logged out rcvd=50, sent=581
2023-08-10 14:36:16infodovecot [1240738]imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=1297583, TLS, session=<o2Wo15ACgM8AAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:36:04infodovecot [1240738]service=imap, user=[email protected], ip=[::1]. Disconnected: Logged out rcvd=91, sent=1005
2023-08-10 14:36:04infodovecot [1240738]imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=1297457, TLS, session=<JBjm1pACkLAAAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:35:16infodovecot [1240738]service=imap, user=[email protected], ip=[::1]. Disconnected: Logged out rcvd=50, sent=581
2023-08-10 14:35:16infodovecot [1240738]imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=1297070, TLS, session=<Yy4K1JACMsQAAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:35:03infodovecot [1240738]service=imap, user=[email protected], ip=[::1]. Disconnected: Logged out rcvd=91, sent=1005
2023-08-10 14:35:03infodovecot [1240738]imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=1296967, TLS, session=<NxJH05ACEs8AAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:34:15infodovecot [1240738]service=imap, user=[email protected], ip=[::1]. Disconnected: Logged out rcvd=50, sent=581
2023-08-10 14:34:15infodovecot [1240738]imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=1296605, TLS, session=<tQFr0JAC6KoAAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:34:02infodovecot [1240738]service=imap, user=[email protected], ip=[::1]. Disconnected: Logged out rcvd=91, sent=1005
2023-08-10 14:34:02infodovecot [1240738]imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=1296497, TLS, session=<ZoGmz5ACAt8AAAAAAAAAAAAAAAAAAAAB>
2023-08-10 14:33:53infopostfix/anvil [1294658]statistics: max cache size 3 at Aug 10 14:30:28
2023-08-10 14:33:53infopostfix/anvil [1294658]statistics: max connection count 1 for (smtps:187.11.252.160) at Aug 10 14:29:59
2023-08-10 14:33:53infopostfix/anvil [1294658]statistics: max connection rate 1/60s for (smtps:187.11.252.160) at Aug 10 14:29:59
2023-08-10 14:33:15infodovecot [1240738]service=imap, user=[email protected], ip=[::1]. Disconnected: Logged out rcvd=50, sent=581
2023-08-10 14:33:15infodovecot [1240738]imap-login: Login: user=<[email protected]>, method=PLAIN, rip=::1, lip=::1, mpid=1296139, TLS, session=<eEXQzJAC3o8AAAAAAAAAAAAAAAAAAAAB>

One thing that is unusual is when I go to email settings, then I get this error:
SQLSTATE[HY000] [1698] Access denied for user 'es_tvcjwyf'@'localhost'

Is there any sollution for this??

Thank you
Chris
 
What happens to emails that are sent to your server from an external system? Are they returned with an error message? Which one?
 
Peter Debik said:
According to the same post on the Plesk Facebook group, this has been resolved using a solution from Plesk, incoming email not received
Click to expand...
Yes. it is solved. Thank you so much.

BUT...now another problem has arised:
This is the config from Autodiscovery:
chris@plesk:~$ curl https://it-mation.de/mail/[email protected]


<!-- Copyright 1999-2023. Plesk International GmbH. All rights reserved. -->


<clientConfig version="1.1">


<emailProvider id="it-mation.de">


<domain>it-mation.de</domain>


<displayName>[email protected]</displayName>


<displayShortName>[email protected]</displayShortName>


<incomingServer type="imap">


<hostname>it-mation.de</hostname>


<port>993</port>


<socketType>SSL</socketType>


<authentication>password-cleartext</authentication>


<username>[email protected]</username>


</incomingServer>


<outgoingServer type="smtp">


<hostname>it-mation.de</hostname>


<port>465</port>


<socketType>SSL</socketType>


<authentication>password-cleartext</authentication>


<username>[email protected]</username>


</outgoingServer>


<incomingServer type="pop3">


<hostname>it-mation.de</hostname>


<port>995</port>


<socketType>SSL</socketType>


<authentication>password-cleartext</authentication>


<username>[email protected]</username>


</incomingServer>


</emailProvider>


</clientConfig>

But in Email clients (outlook,etc) Autodiscover has given "mail.it-mation.de" for in/outcoming, so it can't login.
So if I try to setup manually using "it-mation.de" and its work.

How to solve it? is there any something I missed in the configuration?
 
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