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No luck installing plesk panel 9.5

Discussion in 'Plesk 9.x for Windows Issue, Fixes, How-To' started by mlongver, Apr 23, 2010.

  1. mlongver

    mlongver Guest

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    I attempted an upgrade of 9.3(W2K3 Server) to 9.5 as well as a clean install on (W2k3 and W2k8). But every time i install it appears to be working. But when I log in. Both the home page and the client page are blank. The Header is there, like the Welcome, Favorites and visited pages but nothing below. When I go to settings, Interface Management, Home Page Presets(Tab), Default Adminsitrator Home Page, I get Type, Name, and Make Default but no other options. It's like these profiles where not included. I've search the net but do see anything with this same issue.

    HELP!
     
  2. IgorG

    IgorG Forums Analyst Staff Member

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    Any errors from logs, Event Viewer, etc? Did you read carefully Installation Guide?
     
  3. mlongver

    mlongver Guest

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    Plesk Event Log

    I assume this is the problem.


    Non-fatal error has been occured:
    Command "C:\Program Files\Parallels\Plesk\admin\bin\desktop.exe" --add-preset "C:\Program Files\Parallels\Plesk\admin\plib\xml\dashboard-presets-admin.xml" -overwrite true failed with code 255.
    Output:

    Execute file name: C:\WINDOWS\system32\MsiExec.exe

    -------------------------------------------------------------------------------------------------

    Non-fatal error has been occured:
    Command "C:\Program Files\Parallels\Plesk\admin\bin\desktop.exe" --add-preset "C:\Program Files\Parallels\Plesk\admin\plib\xml\dashboard-presets-client.xml" -overwrite true failed with code 255.
    Output:

    Execute file name: C:\WINDOWS\system32\MsiExec.exe
     
  4. IgorG

    IgorG Forums Analyst Staff Member

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    Thank you for error log. I have forwarded it to developers for the further investigation. I will update this tread with results as soon as I receive it.
     
  5. IgorG

    IgorG Forums Analyst Staff Member

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    Could you please post content of C:\Program Files\Parallels\Plesk\admin\plib\xml\dashboard-presets-admin.xml here?
     
  6. mlongver

    mlongver Guest

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    dashboard-presets-admin.xml

    dashboard-presets-admin.xml attached.
     

    Attached Files:

  7. IgorG

    IgorG Forums Analyst Staff Member

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    Thank you. Forwarded to developers.
     
  8. vanwejo

    vanwejo New Pleskian

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    i got exactly the same issue.

    Is there a solutions for this?
     
  9. IgorG

    IgorG Forums Analyst Staff Member

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    Problem still under developer's investigation.
     
  10. IgorG

    IgorG Forums Analyst Staff Member

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    From developers:

     

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