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Not able to change the name of web site.

Discussion in 'SiteBuilder' started by om4knowledge, Nov 10, 2010.

  1. om4knowledge

    om4knowledge Guest

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    When we try to change the name of a site we are getting the following error:

    Error: Cannot update a regular site. You have reached the limit on the sites number.

    Please change the number of regular sites we are allowed to have from 1 to unlimited.
     
  2. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

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    Hello,

    I assume that there is something wrong with the licese on the installation. It was not auto-updated or default one is installed. Plese check Server -> License Management section for more details. From the error I see that only 1 site allowed in installation but I suppose you have many sites there.
     
  3. om4knowledge

    om4knowledge Guest

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    I understand there is an error in the license. We have many web sites that we manage. How do we fix this?

    When I look in the License Management section I see I am allowed only 1, please correct this error.
     
  4. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

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    It depends on what license number do you have there. Do you have the same license installed you had or some default one? What is the update and expiration date for it?
     
  5. om4knowledge

    om4knowledge Guest

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    This is the information listed under License Management:

    Product name
    Parallels Plesk Sitebuilder for Linux/Unix

    Product version
    4.5.0 Hotfix-20090605 (2009060515)

    License key number
    SB.00000000.0000

    License expiration date
    1/1/2035 12:00:00 AM

    License update date
    1/1/2035 12:00:00 AM

    Please tell me what I need to do to fix the issue. We have web sites that we need to be able to maintain.
     
  6. Dmitry Frantsev

    Dmitry Frantsev Golden Pleskian

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    You just need to install your license key. In case you do not have it suggest you to contact customer support service by creating a request here: http://www.parallels.com/support/request/ (category - Customer support and Licensing)
    or just call to phone support line: http://www.parallels.com/support/phone/
    Your key should be linked with your registered e-mail address and customer support team should send the key to you with instructions on how to install it. Let me know about the results.
     
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