Resolved Older emails missing in inbox

[EoinC]

Hi

I'm using Plesk Onyx 17.8.11, emails older than 3 weeks seem to be disappearing from my inbox, has anyone encountered this issue before?

Eoin

 

[Bitpalast]

You can check your email clients. One of them is configured to remove mails that are older than 21 days from the mailbox.

 

[EoinC]

Hi Peter, thanks for the reply, I can't quite find the setting that has it to delete after a certain amount of time.

Would you happen to know where I can find such a setting?

 

[Bitpalast]

You can find it in the account configuration of your email account of your email clients. There's almost always a checkbox where you can configure how long read or deleted mails shall be kept in the server mailbox. Sometimes you need to click a "More ..." button to see more options, but this setting is almost certainly there.

 

[EoinC]

Hi Peter

In this situation would this setting be found on the users Outlook client as opposed to a setting within plesk?

 

[Bitpalast]

It is purely client driven. You can find the setup in the configuration of your mail client, not on the server. The server does not have an auto-remove-after-n-ndays function.

 

[EoinC]

Thanks very much for the help Peter, much appreciated.