• Introducing WebPros Cloud - a fully managed infrastructure platform purpose-built to simplify the deployment of WebPros products !  WebPros Cloud enables you to easily deliver WebPros solutions — without the complexity of managing the infrastructure.
    Join the pilot program today!
  • Support for BIND DNS has been removed from Plesk for Windows due to security and maintenance risks.
    If a Plesk for Windows server is still using BIND, the upgrade to Plesk Obsidian 18.0.70 will be unavailable until the administrator switches the DNS server to Microsoft DNS.

Panel dont show users database in tab users

julsm

New Pleskian
Hi,

The upgrade has an error when manage the users database. Please help, thanks.

PRODUCT, VERSION, VERSION OF MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
OS Microsoft Windows Server 2008 R2 Service Pack 1 x64
Panel version 11.5.30 Update #13, last updated at Sept 1, 2013 03:30 PM

PROBLEM DESCRIPTION
In a costumer panel have a one database MSSQL, and assign to this DB 3 users, but the tab option "Users" don't work fot his costumer and show this error:

Error Javascript:
TypeError: template is null
this.template = template.toString(); in protototype.js 8472831 (línea 807)

ACTUAL RESULT
Error Javascript:
TypeError: template is null
this.template = template.toString(); in protototype.js 8472831 (línea 807)

EXPECTED RESULT
Show users in the tab users for database.

Captura de pantalla de 2013-09-06 09:12:43.pngCaptura de pantalla de 2013-09-06 07:58:18.jpg
 
I can't reproduce it on my test Plesk server. Seems you have some misconfiguration. I suggest you contact Support Team. They will check and fix this issue directly on your server.
 
Back
Top