Parallels Panel update failed

[DavidB2]

Received the following error last night as my server tried to auto-update... spent a couple hours looking for answers on the forum here, but nothing's worked for me. Please help!

CPU GenuineIntel, Intel(R) Xeon(R)CPU E5620 @ 2.40GHz
Version Parallels Plesk Panel v11.5.30_build115130819.13 os_CentOS 6
OS CentOS 6.4 (Final)

Execution failed.
Command: autoinstaller
Arguments: Array
(
    [0] => --select-product-id
    [1] => plesk
    [2] => --select-release-current
    [3] => --upgrade-installed-components
    [4] => --include-components-from-class
    [5] => vendor=parallels
    [6] => --include-components-from-class
    [7] => patched
)

Details: File downloading products.inf3: 100% was finished.
File downloading plesk.inf3: 15%..30%..69%..76%..100% was finished.
File downloading ppsmbe.inf3: 100% was finished.
File downloading sitebuilder.inf3: 100% was finished.
File downloading sso.inf3: 100% was finished.
File downloading setemplates.inf3: 100% was finished.
File downloading pp-sitebuilder.inf3: 27%..38%..68%..80%..100% was finished.
File downloading billing.inf3: 16%..33%..50%..60%..77%..90%..100% was finished.
File downloading mysql.inf3: 100% was finished.
File downloading apache.inf3: 100% was finished.
File downloading nginx.inf3: 17%..100% was finished.
Checking for installed packages... 
File downloading PSA_11.5.30/plesk-11.5.30-cos6-x86_64.inf3: 22%..48%..61%..87%..100% was finished.
File downloading PSA_11.5.30/plesk-patches-11.5.30-cos6-x86_64.inf3: 38%..81%..100% was finished.
File downloading SITEBUILDER_11.5.9/sitebuilder-11.5.9-rhall-all.inf3: 100% was finished.
File downloading BILLING_11.5.30/billing-11.5.30-rhall-all.inf3: 100% was finished.
File downloading NGINX_1.5.0/nginx-1.5.0-cos6-x86_64.inf3: 100% was finished.
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile

epel/metalink                                            |  13 kB     00:00     
 * base: mirror.dattobackup.com
 * epel: mirror.cogentco.com
 * extras: centos.someimage.com
 * updates: mirrors.advancedhosters.com

base                                                     | 3.7 kB     00:00     

epel                                                     | 4.2 kB     00:00     

extras                                                   | 3.4 kB     00:00     

extras/primary_db                                        |  18 kB     00:00     

mt_dv_extras                                             |  951 B     00:00     

updates                                                  | 3.4 kB     00:00     


Detecting installed product components.
Gathering information about installed license key...
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: mirror.dattobackup.com
 * epel: mirror.cogentco.com
 * extras: centos.someimage.com
 * updates: mirrors.advancedhosters.com

PPB_11_5_30-dist                                         |  951 B     00:00     

PPB_11_5_30-thirdparty                                   |  951 B     00:00     

PSA_11_5_30-dist                                         | 2.9 kB     00:00     

PSA_11_5_30-dist/primary_db                              |  96 kB     00:00     

PSA_11_5_30-thirdparty                                   | 2.9 kB     00:00     

SITEBUILDER_11_5_9-dist                                  |  951 B     00:00     

SITEBUILDER_11_5_9-dist/primary                          | 1.3 kB     00:00     

SITEBUILDER_11_5_9-thirdparty                            |  951 B     00:00     

SITEBUILDER_11_5_9-thirdparty/primary                    |  231 B     00:00     
+ pp11.5.30-bootstrapper

Following amount of diskpace required in directories:
/usr/local: 1200.00 Mb.
Total required: 1200.00 Mb, available 25100.00 Mb.

Installing packages
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: mirror.dattobackup.com
 * epel: mirror.cogentco.com
 * extras: centos.someimage.com
 * updates: mirrors.advancedhosters.com
processTransaction event: 10 (Downloading Packages)
processTransaction event: 11 (unknown)

pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x8 | 156 kB     00:00     
processTransaction event: 20 (Check Package Signatures)
processTransaction event: 30 (Running Test Transaction)
Running rpm_check_debug
processTransaction event: 40 (Running Transaction)
Updating: pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x86_64 [1/2]
Cleanup: pp11.5.30-bootstrapper [2/2]
Verify: 1/2: pp11.5.30-bootstrapper.x86_64 0:11.5.30-cos6.build115131112.14 - u
Verify: 2/2: pp11.5.30-bootstrapper.x86_64 0:11.5.30-cos6.build115130916.13 - ud
Loaded plugins: fastestmirror
Loading mirror speeds from cached hostfile
 * base: mirror.dattobackup.com
 * epel: mirror.cogentco.com
 * extras: centos.someimage.com
 * updates: mirrors.advancedhosters.com
Package pp11.5.30-bootstrapper-11.5.30-cos6.build115131112.14.x86_64 already installed and latest version
processTransaction event: 10 (Downloading Packages)
processTransaction event: 30 (Running Test Transaction)
Running rpm_check_debug
processTransaction event: 40 (Running Transaction)
Exception: Scriptlet or other non-fatal errors occurred during transaction.

ERROR: Failed to run the Yum utility.
The Yum utility failed to install the required packages.
Attention! Your software might be inoperable.
Please, contact product technical support.

 

[JürgenT]

Hello,

double post

see here http://forum.parallels.com/showthread.php?294310-Error-autoupdate-11-5-30-Please-contact-product-technical-support

 

[DavidB2]

Thanks, I think that worked.