Parallels Premium Outbound Antispam license key 0 after upgrade to 11.5.30

[BenE]

Hi,

After an upgrade to 11.5.30 I have multiple servers which whill not start the Outbound Antispam .. all same error

Error: Invalid License key

License key 0

cat /etc/ctasd/ctasd-out.conf | grep Lice
License_key_code = 0001Q020V0412Z041H06:9B84F76E91F1(Last 8 Digits removed)

Any ideas?

B

 

[IgorG]

Try solution from http://forum.parallels.com/showthread.php?262998

 

[BenE]

Thanks Igor.

I have already tried this, but the correct key is in the ctasd-out.conf file. as per

-bash-3.2# ll /etc/sw/keys/keys/
total 24
-rw-rw---- 1 psaadm swkey-data 955 Aug 7 11:47 keyXX3TPwre
-rw-rw---- 1 psaadm swkey-data 4746 Aug 28 09:41 keyXXbpsHGK
-rw-rw---- 1 psaadm swkey-data 10737 Aug 26 19:00 keyXXJkaHi1

-bash-3.2# grep aps-3:key-body /etc/sw/keys/keys/keyXXbpsHGK
<aps-3:key-body core:encoding="base64" core:type="binary">MDAwMVEwMjBWMDQxMlowNDFIMDY6OUI4NEY3NkU5MUYxMDJBMzI0OTQK</aps-3:key-body>

-bash-3.2# perl -MMIME::Base64 -le 'print decode_base64($ARGV[0])' MDAwMVEwMjBWMDQxMlowNDFIMDY6OUI4NEY3NkU5MUYxMDJBXXXXXXXX
0001Q020V0412Z041H06:9B84F76E91F1XXXXXXXX

-bash-3.2# cat /etc/ctasd/ctasd-out.conf |grep License_key_code
License_key_code = 0001Q020V0412Z041H06:9B84F76E91F102A32494

I have to say this was working fine on 11.09 it stopped after the upgrade to 11.5.30

B

 

[BenE]

I kept looking ...

I found the config was on rw root
-bash-3.2# ls -l
total 24
-rw------- 1 root root 7681 Aug 26 19:49 ctasd-out.conf
-rw------- 1 root root 7693 Jul 17 09:40 ctasd-out.conf.rpmsave
-rw-r--r-- 1 root root 0 Jul 9 13:14 senderid_blue
-rw-r--r-- 1 root root 85 Jul 17 09:40 senderid_blue.rpmsave
-rw-r--r-- 1 root root 0 Jul 9 13:14 senderid_white
-rw-r--r-- 1 root root 126 Jul 17 09:40 senderid_white.rpmsave

Changinf it to 644 allowed Plesk Panel to show the correct key now in the the Licence Key section.

But I still am told the licence is invalid.

Aug 28 10:09:01 ls7 ctasd[7867]: CMsg::ScanMessage() - Unable to comply with the request because you are not licensed for the antispam service. Contact your service provider to enable the service.

B

 

[IgorG]

Have you tried contact your sales representative regarding this license issue?

 

[BenE]

No

I have updated 1 server with its original licence and this has work ok. I dont understand why it would be a licencing issue after an upgrade?

Its just on some... There are some things different with the working installation and the others.

Privs ... the

-rw------- 1 root root 7681 Aug 26 19:49 ctasd-out.conf

on the working server can be read by the plesk panel, on the none working they cant.

on the working server this file can be altered by the plesk panel, on the other it cant, and throws an error

"can't open /etc/ctasd/senderid_white file"

B

 

[BenE]

Sales rep confirmed this is not a licencing issue.

B

 

[AlexandrM]

Please try:

chmod 644 /etc/ctasd/ctasd-out.conf
chmod 4110 /usr/local/psa/admin/sbin/wrapper
chmod 4110 /usr/local/psa/admin/sbin/mod_wrapper