Parent domain not found error while taking backup

[deepa]

we had removed a few domaisn recently without any errors h
however recently teh backup whole server or per domain backup failes. here is psabackup log error.

any ideas whcih parent domain setting its failing at..



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Log : Load table cf_dsn_params
Log : Load table wsb_param
End: Loading database...
Start: Resolving links...
Exec 'C:\Program Files\SWsoft\Plesk\admin\bin\sbmng' '--get-host'
End: Resolving links...
Start: Starting Plesk control panel.
End: Starting Plesk control panel.
Start: Starting services of domains
End: Starting services of domains
psabackup.InternalErrorException: Parent domain not found
at psabackup.wsb_param.GetDomain(XMLRow row, DumpEnv env)
at psabackup.wsb_param.onPreDumpOperation(XMLRow row, DumpEnv env, DumpOperation operation)
at psabackup.DumpEnv.resolveLinks()
at psabackup.DumpEnv.start()
at dump.Progress.runAsync()
at dump.Progress.timer_Tick(Object sender, EventArgs e)

 

[IgorG]

Try to use following solution http://kb.odin.com/en/2175
Let me know if it not help.

 

[deepa]

Hi

thanks

existing psabackup.dll file is already of higher version

http://kb.odin.com/en/2175
-- psabackup.dll 8.200.2816.26037--

existing psabackup.dll
8.200.2818.22133

 

[IgorG]

Ok. Try to run following sql queries:

select * from (select distinct dom_id from dom_param) dp left join (select distinct id from domains) d on dp.dom_id=d.id where d.id IS NULL;

You will find extra records in dom_param table for already removed domains. So, for fixing this problem you should delete these records from this table. For the same issue for clients you can use following query:

select * from (select distinct cl_id from cl_param) clp left join (select distinct id from clients) cl on clp.cl_id=cl.id where cl.id IS NULL;

Please inform me with results.

 

[deepa]

hi

I did replace the file with the one at http://kb.odin.com/en/2175

backup runs fine now. However If a select site bulider backup ... as well for any domain it gives following warning.
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Unable to retrieve plan for SiteBuilder user
No plans for user

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[deepa]

to give it atry I have replaced the psabackup.dll file .The backup ran fine .
**We is it good to keep 'replaced' file or not?
*** while sleecting SB backup with any domain backup, backup utility gives warning ..


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Unable to retrieve plan for SiteBuilder user
No plans for user


--

 

[Satoriya]

Go to Sitebuilder > Users and make sure that specifeid user has a plan assigned and that such plan exists in the list of Sitebuilder plans.