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Plesk 11.5.30 not showing Login Page

GiesbertD

New Pleskian
I updated my Plesk Panel from 11.0.9 to 11.5.30 and now instead of showing the Login page when I try to access the panel I get Error 404 Not Found nginx instead of it.
I tried to repair my installation with bootstrapper.sh repair and everything seems to be okay, bootstrapper does not find any problems and my Systemservices are all available and work as intended.

I noticed that /etc/nginx/plesk.conf.d/vhosts and /etc/nginx/plesk.conf.d/forwarding are empty may this be the reason for not displaying the Panels Login page?
Any Ideas or help to fix this issue are welcome

Here is bootstrappers output:
Finishing up upgrade procedures and rerunning previously failed upgrade actions...
===> Cumulative Plesk database upgrade and repair (revertable stage) has been started.
===> Preparing Plesk database upgrade (revertable stage).
===> Cumulative upgrade and repair of Plesk database (revertable stage) has been completed.
===> Cumulative Plesk upgrade and repair (final stage) has been started.
===> Preparing Plesk upgrade (final stage).
===> Cumulative upgrade and repair of Plesk (final stage) has been completed.
===> Cumulative APS controller database (apsc) upgrade and repair has been started.
===> Upgrade and repair of APS controller database has been completed.
Reconfiguring mail subsystem...
Reconfiguring Apache web server...
Reconfiguring ProFTPD FTP server...
Reconfiguring AWStats web statistics...
Reconfiguring WatchDog...
Restoring SELinux contexts...
Regenerating web servers' configuration files...
Cleaning active Panel sessions...

Bootstrapper repair finished.
 
Last edited:
Check that following services work: sw-cp-server, sw-engine. Try restarting them. Look into log files at /var/log/sw-cp-server.

Anything under /etc/nginx is not related to control panel web server.
 
Thanks for your reply,

both services are up an running as expected. /var/log/sw-cp-server/error_log shows
2013/08/04 11:05:01 [error] 20818#0: *208 open() "/usr/share/html/plesk-billing/task-manager.php" failed (2: No such file or directory), client: 127.0.0.1, server: , request:
and I don´t have /usr/share/html but noticed that my plesk-billing files are located under /usr/share/plesk-billing. What can I do to make it work? should I create the /usr/share/html folder and copy plesk-billings files from /usr/share into this folder?
 
I finally solved my problem (kind of?). I am able to log into the panel now. All I had to do was to disable SSO and remove plesk-billing et voila 404error was gone. So as I am now able to log in again and guess what, there are new problems...

instead of the navigation Menu on the left side I get the following error Message:
ERROR: Exception: Package with UID '658051c6-0476-4661-a783-add74badef53' not found.

Additionally, an exception has occurred while trying to report this error: Exception
Package with UID '658051c6-0476-4661-a783-add74badef53' not found. (aps_php.php:12519)
The Panels Mainframe works as expected but the navigation does not. I read several KB Articles which deal with die missing Package Problem but none of the Solutiions fits on my Problem. I guess the Panel tries to initiate the now missing Billig Module and complains about the missing Package. Is there a way to fix this problem? Any Ideas are welcome.
 
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