Plesk 11.5.30 Urgent - Personal FTP Repository Settings still FTP connection failed

[AmeliaG]

Dear Parallel, we need a solution for this bug!!

Error: FTP connection failed, please check your FTP settings.
Repository error: Transport error: unable to list directory: Curl error: Login denied

Everything was working fine with Panel 10

 

[IgorG]

Try connect to FTP server from this Plesk server with command:

# curl [url]ftp://IP_of_FTP_server/backup_directory/[/url]   --user username:password -v

What sort of output do you have?

 

[AmeliaG]

curl ftp://111.111.111.111/public_html/ --user logintestasswordtest -v
* About to connect() to 111.111.111.111 port 21 (#0)
* Trying 111.111.111.111... connected
* Connected to 111.111.111.111 port 21 (#0)
< 220 FTP Server ready.
> USER logintest
< 331 Password required for logintest
> PASS passwordtest
< 230 User logintest logged in.
> PWD
< 257 "/" is the current directory
* Entry path is '/'
> CWD public_html
< 250 CWD command successful
> EPSV
* Connect data stream passively
< 229 Entering Extended Passive Mode (|||38534|)
* Trying 111.111.111.111... connected
* Connecting to 111.111.111.111 (111.111.111.111) port 38534
> TYPE A
< 200 Type set to A
> LIST
< 150 Opening ASCII mode data connection for file list
* Maxdownload = -1
drwxr-x--- 3 meteo1 meteo1 4096 Feb 20 10:03 .
drwxr-xr-x 7 meteo1 meteo1 4096 Jul 4 20:03 ..
drwxr-xr-x 2 meteo1 meteo1 4096 Jul 2 02:00 stats
* Remembering we are in dir "public_html/"
< 226 Transfer complete
* Connection #0 to host 111.111.111.111 left intact
> QUIT
< 221 Goodbye.
* Closing connection #0


Thank you !

 

[AmeliaG]

Hello IgorG, can you tell me what is next ?

Thanks

 

[netsetter]

Guys!
Finally we reproduced and fixed this problem. Fix will be available in MU#4. Error occurs when ftp command for listing (-ls) returns "." and ".." in result. As workaround you can try to disable ListOptions "-la" in configuration of your FTP servers.

We got the same problem, I haven't check if this is the solution since I don't want to disable this ListOptions, decided to wait for MU#4 which should be the next update then.

 

[AmeliaG]

But is't Parallels Support on duty on Friday ? Backup is very urgent to be fixed.

 

[IgorG]

But is't Parallels Support on duty on Friday ? Backup is very urgent to be fixed.

Parallels Support Team is here - http://www.parallels.com/support
It is 24x7

 

[AmeliaG]

Dear IgorG

Three days ago you suggested to test FTP with curl ftp://IP_of_FTP_server/backup_directory/ --user usernameassword -v and I did it.

After that, no news from you or support. Thanks to "netsetter" we know now what is the problem!

 

[IgorG]

After that, no news from you or support. Thanks to "netsetter" we know now what is the problem!

That's right! It is community where we all help each other. It is not support, it is just place for discussions and we can give you suggestions, directions or solutions if we know it. We can't investigate and fix problems directly on your servers. Support can.