Hi I am using Plesk 11 and running into the following problem when I try to make changes to the mail server settings. Any change I try to make the panel gives me the following error.
Unable to allow the use of short mail account names for POP3/IMAP accounts. There are mail accounts matching the encrypted passwords.
This server hosts a bunch of domains migrated from Plesk 7 and 9.5 servers and a lot of these users are using short names so changing to long names would be a huge support burden to change. Based on other forum posts, I went into the Plesk 11 database and found a bunch of mail redirects that had blank passwords which I fixed but the problem persisted. On Plesk 11 all of the passwords are encrypted so I am having problems trying to determine what the duplicate username/passwords are. I did go back into the old servers which show the passwords unencrypted and I've not been able to find any duplicates either. I also did a sort on the encrypted password on plesk 11 and there are no duplicates but obviously plesk is look at the unencrypted password so this was kinda pointless but I felt it was worth a shot.
Is there any other way on Plesk 11 to troubleshoot this to find out what the offending accounts are? Obviously the Plesk panel has a way to check this since it throws up the error. Parallels or anyone else have suggestions on how to tackle this?
I know you can go ahead and set it to long names to make the change and then go into the database and reset plesk to use short names but I would rather have a fully functioning panel without having to use this hack.
Thanks,
Eric
Unable to allow the use of short mail account names for POP3/IMAP accounts. There are mail accounts matching the encrypted passwords.
This server hosts a bunch of domains migrated from Plesk 7 and 9.5 servers and a lot of these users are using short names so changing to long names would be a huge support burden to change. Based on other forum posts, I went into the Plesk 11 database and found a bunch of mail redirects that had blank passwords which I fixed but the problem persisted. On Plesk 11 all of the passwords are encrypted so I am having problems trying to determine what the duplicate username/passwords are. I did go back into the old servers which show the passwords unencrypted and I've not been able to find any duplicates either. I also did a sort on the encrypted password on plesk 11 and there are no duplicates but obviously plesk is look at the unencrypted password so this was kinda pointless but I felt it was worth a shot.
Is there any other way on Plesk 11 to troubleshoot this to find out what the offending accounts are? Obviously the Plesk panel has a way to check this since it throws up the error. Parallels or anyone else have suggestions on how to tackle this?
I know you can go ahead and set it to long names to make the change and then go into the database and reset plesk to use short names but I would rather have a fully functioning panel without having to use this hack.
Thanks,
Eric