Plesk 12.5 Show error "530 User cannot log in"

[jeanlldias]

Hello,
I have trying to configure a Plesk in my company, all others services are working right but the FTP
following canno't conecting with error "530 user cannot log in".
FTP service are installed together with ISS service, default installation of Plesk v.12.5.
Error -> "530 User cannot log in."

FTP Log:
#Software: Microsoft Internet Information Services 8.5
#Version: 1.0
#Date: 2016-03-11 13:42:39
#Fields: date time c-ip cs-username s-sitename s-computername cs-host s-ip s-port cs-method cs-uri-stem sc-status sc-win32-status sc-substatus sc-bytes cs-bytes time-taken
2016-03-11 13:42:39 172.16.10.X - - CLOUDWIN001 - 131.X.X.X 21 ControlChannelOpened - - 0 0 0 0 0
2016-03-11 13:42:39 172.16.10.X - FTPSVC6 CLOUDWIN001 - 131.X.X.X 21 AUTH TLS 234 0 0 22 10 16
2016-03-11 13:42:39 172.16.10.X - FTPSVC6 CLOUDWIN001 - 131.X.X.X 21 USER reilla 331 0 0 101 15 0
2016-03-11 13:42:39 172.16.10.X - FTPSVC6 CLOUDWIN001 - 131.X.X.X 21 PASS *** 530 1326 41 101 15 0
2016-03-11 13:42:39 172.16.10.X - FTPSVC6 CLOUDWIN001 - 131.X.X.X 21 ControlChannelClosed - - 0 0 3137 602 94
2016-03-11 13:43:00 172.16.10.X - - CLOUDWIN001 - 131.X.X.X 21 ControlChannelOpened - - 0 0 0 0 0
2016-03-11 13:43:00 172.16.10.X - FTPSVC6 CLOUDWIN001 - 131.X.X.X 21 USER marcelo 331 0 0 23 15 0
2016-03-11 13:43:00 172.16.10.X - FTPSVC6 CLOUDWIN001 - 131.X.X.X 21 PASS *** 530 1326 41 25 15 15
2016-03-11 13:43:00 172.16.10.X - FTPSVC6 CLOUDWIN001 - 131.X.X.X 21 ControlChannelClosed - - 0 0 75 30 31

Operation System: Windows Servers 2012 R2 Standard x64
Intel XEON 2.7 GHZ
8 GB RAM
Plesk 12.5

Read and take some actions about a documentation found in Plesk KB, some resume here;

Which Ports Need To Be Opened for all Plesk Services to Work with a Firewall?
https://kb.plesk.com/en/391
R: We have opened the ports 20, 21, 990 likely solicited in the KB.

Configure Passive FTP port range on Windows Server
https://kb.plesk.com/en/120772
R: Yes, opened solicited ports in Firewall Windows and Firewall Plesk.

Error FTP - Cannot connect to FTP in passive mode
https://kb.plesk.com/en/119525

Unable to log in to a domain via FTP: Cannot log in, home directory inaccessible
https://kb.plesk.com/en/549
The FTP_ROOT_D path is set correctly in HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PLESK\PSA Config\Config.
-> D:\Inetpub\vhosts\Servers
The Default root path are right.

I used the comand in prompt line but not resolv too.
D:\Program Files (x86)\Parallels\Plesk\bin> .\repair.exe --repair-webspace-security -webspace-name domain

How to reconfigure domain or per domain FTP settings in Plesk 11.5 or Plesk 12?
https://kb.plesk.com/en/116580
For curiosly I have reconfigured the FTP with scripts from Plesk.
D:\Program Files (x86)\Parallels\Plesk\bin> .\repair.exe --reconfigure-ftp-sites
The FTP service was successfully reconfigured.

Anyone have the same problem ?
After instalation of Plesk, I need to configure groups or users that FTP/Plesk use for connect in directories ?
I have verified too the permission for users and directories but not resolve.

Some sugestion ?
Thanks a lot

 

[Karim Kanoun]

Hi jeanlldias,

Have you resolved your issue ? I have exactly the same issue but with Plesk Onyx 17.5.3, I tried all what I have found in the internet and plesk forum (including the registry key FTP_ROOT_D) without success.